Clinical Operations Director

Location: Danvers, MA
Job ID: 160317-1A
Date Posted: Mar 11, 2020
Category: Clinical Professional

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Job Description

Welcome To

Welcome to Beth Israel Lahey Health Behavioral Services. Our team delivers quality care to clients and families in more than 30 communities throughout the North Shore, Merrimack Valley and Greater Boston. Our mission is to provide personal, compassionate, state-of-the-art, integrated behavioral healthcare that makes a difference in the lives of the people and communities we serve. Our services include mental health counseling, addiction treatment, and family and school-based services.


About the Job

The Clinical Operations Director’s primary responsibility is ensuring organizational effectiveness by providing leadership within the various divisions. The focus is to improve the clinical systems, processes and policies in support of organization’s mission – specifically working with the organization’s clinical leadership, including the Chief Medical Officer (CMO) and divisional Vice Presidents (VPs) in regards to supervision, consultation and program service delivery.  The Clinical Operations Director will ensure the use of evidence based practices and the quality of the clinical care being delivered at the programs.  

The Clinical Operations Director's Responsibilities are:

  1. Maintain current knowledge of evidence based practices and coordinates with divisional VP and other clinical leadership to ensure the use of evidence based practices by program staff.


  1. Maintain current knowledge of program specifications and regulatory requirements.


  1. Develop,  maintain and/or provides all necessary training of direct staff across Lahey Health Behavioral Services (LHBS) divisions. 


  1. Create tracking systems to ensure that all staff remain up to date on required trainings, certifications, credentialing and staff licenses required for programs to meet regulatory mandates and performance specifications.


  1. Make recommendations related to clinical program design to improve client engagement and retention.


  1. Work with division leadership to ensure smooth transitions between levels of care, including from the Emergency Departments and other LHBS divisions.


  1. Identify variations in process, policies and procedures between programs and assist to standardize where possible.


  1. Participate in cross divisional clinical meetings. Identify areas of opportunity, create action plans and achieve targets.  


  1. Assist in identifying program needs; collaborate to develop, implement, and evaluate clinical program elements, provide consultation, administrative support and resource development and allocation.


  1. Reviews clinical incidents, client satisfaction surveys, complaints and grievances with the Program Director (PD,) divisional VP, and/or Medical Director to identify trends and assists with creating and maintaining action plans.


  1. Suggest targeted Quality Improvement Projects to address areas in need of improvement.


  1. Collaborate with various staff to ensure and maintain quality of the medical record.

Provides direct clinical supervision, as needed.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Participates in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

This position will contribute to establishing budget.   


  • Master’s Degree in psychology, social work, rehabilitative counseling or a closely related field required, maintain behavioral health care license and be eligible for third party reimbursement. Candidate must have at least five years of experience working in behavioral health field with various populations and ages, with one year of supervisory experience.  Must be able to exercise good judgment clinically, legally and ethically and to consult with a supervisor as needed.


  • Preferred qualifications include independent licensure, including LHMC, LMFT or LICSW.


  • Valid driver’s license, ability to drive to various LHBS sites, and access to reliable transportation.


  • Standard office administrative practices and procedures, including the use of standard office equipment; Computer applications; Proficiency with Excel, Word, Powerpoint, knowledge of electronic health records a plus; records management principles and practices.


About Us

Beth Israel Lahey Health is an integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what healthcare can and should be. We are committed to attracting, developing and retaining top talent. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve. With a team approach to care, we encourage learning and growth at all levels and offer competitive salaries and benefits.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.