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Location: Woburn, MA
Job ID: 160099-1A
Date Posted: Mar 9, 2020
Welcome to Lahey Hospital & Medical Center, part of Beth Israel Lahey Health. Lahey Hospital & Medical Center is a world-renowned tertiary medical center known for its innovative technology, pioneering medical treatment and leading-edge research. A teaching hospital of Tufts University School of Medicine, the hospital provides quality health care in virtually every specialty and subspecialty, from primary care to cancer diagnosis and treatment to kidney and liver transplantation. It is a national leader in a number of health care areas, including stroke, weight management and lung screenings, among many others. Lahey also helps to advance medicine through research and the education of tomorrow's health care leaders.
About the Job
Under the general supervision of the Executive Director, practices within the Lahey Clinic Professional Practice Model, MA Nurse Practice Act, ANA Standards of Practice and Code of Ethics and demonstrates Lahey Clinic’s core values that reflect its Mission. The Referral Case Manager facilitates collaboration, communication and care coordination with all members of the healthcare team to support the patient across the health care continuum. The Referral Case Manager is an integral member of the health care team who works to ensure safety, best practice and high quality standards of care are maintained across the continuum of care for identified patient populations. The RN II / Population Health NurseCase Manager will assess, plan, implement and evaluate comprehensive, coordinated health services for the identified patient population to support their achievement of the highest level of self-management.
The Referral Case Manager, in accordance with the Nurse Practice Act of Massachusetts Rules and Regulations – 244 CMR 3.0, shall bear full and ultimate responsibility for the quality of nursing care he/she provides to individuals and groups. Responsibilities include health maintenance, teaching, counseling, collaborative planning and basic clinical decision support resources.
Essential Duties & Responsibilities including but not limited to:
Clinical Judgment and Decision Making: Ways in which nurses come to understand the problems, issues or concerns of patients/families, to attend to relevant/critical information, and to respond in concerned and involved ways.
Professional Relationship: The professional relationship is based upon Lahey Clinic’s guiding principles and positive effective communication. This relationship extends beyond formal assessment to integrate the particular patient’s response and his/her religious/spiritual, ethnic and cultural beliefs into the plan of care.
Clinical Leadership: The Ambulatory and Transitional Case Manager supports the development of others and creates a practice climate of responsiveness and learning. This supports the retention and recruitment of clinically competent nurses. The ability to lead and influence the reasoning of colleagues in the patient’s best interest depends on skillful comportment, authoritative clinical knowledge and wisdom, the conviction to act as an ethical agent despite adverse consequences, and the ability to listen and enhance others’ strengths.
Case Management: Coordinates care for identified patients across the continuum in collaboration with physicians and all members of the health care team
Additional Duties and Responsibilities:
Obtains bachelor’s degree within 5 years of start date.
Maintain strict adherence to the Lahey Hospital and Medical Center Confidentiality policy.
Incorporate Lahey Hospital and Medical Center Standards of Behavior and Guiding Principles into daily activities
Comply with all Lahey Hospital and Medical Center Policies.
Comply with behavioral expectations of the department and Lahey Hospital and Medical Center.
Maintain courteous and effective interactions with colleagues and patients.
Demonstrate an understanding of the job description, performance expectations, and competency assessment.
Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
Participate in departmental and/or interdepartmental quality improvement activities.
Participate in and successfully completes Mandatory Education.
Perform all other duties as needed or directed to meet the needs of the department.
Bachelor’s degree in Nursing. In the absence of a Bachelor’s degree, 8 years of experience in addition to the experience requirement listed below.
Licensure, Certification & Registration:
Licensed RN in the Commonwealth of Massachusetts.
A minimum of 5 years medical/surgical or ambulatory clinic nursing required.
Skills, Knowledge & Abilities:
Demonstrates expert practice skills that include flexibility, priority setting, problem-solving, conflict resolution, negotiating and networking skills, decision making, work delegation and organization, and verbal / written communication skills.
Demonstrates effective teaching techniques applying adult learning principles.
Demonstrates ability to coordinate appropriate educational materials for patients and their support systems.
Demonstrates sound knowledge bases and actions in the decision making process for designated patient populations.
Responsible for following equipment maintenance protocol, identifying problems, and coordinating appropriate repairs.
Answers and routes multiple phone calls and faxes, tasks and directs messages and information pertinent to chronic disease management.
Receives and arranges appointments for providers and patients for patient meetings, procedures, and appointments and sends correspondence as designated.
Adheres to all insurance, contractual and regulatory requirements as mandated.
Excellent interpersonal and organizational skills.
DAYS/ BURLINGTON/ FULL-TIME/ 40 HOURS
Beth Israel Lahey Health is an integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what healthcare can and should be. We are committed to attracting, developing and retaining top talent. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve. With a team approach to care, we encourage learning and growth at all levels and offer competitive salaries and benefits.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.