Training Specialist - Cadence

Location: Burlington, MA
Job ID: 159765-1A
Date Posted: Jan 17, 2020
Category: Information Services

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Job Description

Welcome To

Welcome to Shared Services, our team uses a coordinated approach to delivering administrative and operational services across Lahey. Our Shared Services colleagues leverage resources across the organization to ensure we provide high-quality, high-value care to the communities we proudly serve.  The Shared Services team includes colleagues who focus on business and network development, legal services, facilities and real estate, human resources, information technology, finance, philanthropy and marketing and communications. 

 

About the Job

The Training Specialist delivers end user training to a diverse healthcare audience for assigned IT@Lahey application(s) or project(s). The Training Specialist in conjunction with the Instructional Designer will design,development and deliver courseware and presentations that support multiple learning styles for colleagues. With the Instructional Designer the Training Specialist will develop standards, strategies and utilize technologies to instruct and educate colleagues across the organization. The Training Specialist works closely with Instructional Designers, Analysts and Subject Matter Experts on assigned project(s).

Essential Duties & Responsibilities including but not limited to:

  • Deliver training, assessment and remediation for assigned IT@Lahey applications and programs.
  • Partner with Instructional Designers in the development, creation and management of all aspects of training material.
  • Collaborate with the Instructional Designer in the design and development of differentiated/interactive instructional (videos, elearnings, tip sheets, webinars) material to meet the needs of all end users.
  • Monitor effects of training via end user shadowing/rounding. Share observations with Instructional Designer for enhancements in training techniques.
  • Support IT@Lahey colleagues and end users during project go lives (at the elbow, ATE, support) and special updates.
  • Deliver work within established timelines.
  • Manage and multitask on several assigned IT@Lahey projects.
  • Serve as expert on IT@Lahey assigned projects and transfers knowledge to other team members.
  • Demonstrate knowledge of adult learning and curriculum development in course design and evaluation strategies.
  • Base learning activity design on solid educational principles, theory and research.
  • Revise content and program delivery methods with Instructional Designers based on outcomes, learner needs, organizational goals and healthcare trends.
  • Credential in pertinent application in timeframe established by training manager.

Education:

  • Bachelor’s Degree in a related field. In the absence of a Bachelor’s degree
  • 5 years of healthcare, clinical, operational, information technology or training/education experience.

Licensure, Certification & Registration:

  • Current driver’s license or equivalent evidence of equivalent mobility.

Experience:

  • Experience with adult education, instructional design, curriculum delivery, education/teaching and/or healthcare, clinical or operational experience.

Skills, Knowledge Abilities:

  • Strong organizational skills and abilility to work independently.
  • Flexibility in schedule and in adjustment to assignments.
  • Ability to function in stressful situation in a calm manner.
  • Ability to work in a fast-paced work environment.
  • Strong technology and computer skills.
  • Ability to present in front of a large, varied group.
  • Ability to multitask and shows flexibility.
  • Excellent problem solving and written and oral communication skills
  • Understanding of adult education principles.
  • Ability to work with a wide variety of users with differing levels of skills.
  • Ability to adjust to various personalities in stressful situations and maintain positive interactions.
  • Ability to organize and work under strict time and production deadlines, while producing quality deliverables
  • Ability to work both independently and as a member of a highly functioning team.

About Us

Beth Israel Lahey Health is comprised of world-class academic medical centers and teaching hospitals, leading community hospitals, a renowned orthopedics hospital, and comprehensive ambulatory centers. Through our focus on population health, our clinically integrated network of affiliated providers, as well as vital services such as behavioral health and home care services, we are able to provide a new model of care that improves the health of all those we serve. With more than 9,000 nurses, 4,300 physicians and more than 35,000 employees, our model ensures care is highly coordinated and locally delivered, with lower costs and exceptional quality.

Beth Israel Lahey Health is committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environment for all colleagues, where respect is foundational. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.