Clerical Associate - Administrative Services - Per Diem

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Location: Winchester, MA
Job ID: 159420-1A
Date Posted: Jan 23, 2020
Category: Support

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Job Description

Welcome To

Welcome to Winchester Physician Associates. With over 55 primary care practices in more than 30 nearby communities , our primary care physicians and care teams provide quality close to where our patients live or work. We have a team approach to patient care and have developed long-standing, mutually respectful relationships with local specialists at our affiliate hospitals to guide and support the most effective and efficient patient care. As part of the Beth Israel Lahey Health system, we now have the opportunity to care for even more individuals across eastern Massachusetts.

About the Job

 

JOB SUMMARY:         Contributes to Winchester Physician Associate’s (WPA) mission by performing a variety of clerical support functions to alleviate and assist the practice’s administrative workload.  This clerical position will have an impact on department operations by completing clerical tasks in a timely and efficient manner.

 

QUALIFICATIONS:

Education

Preferred:  High School Diploma or equivalent

 

Experience

Preferred:  Clerical experience  

 

Other Skills/Knowledge

Required:

  • If expected to interact with people and/or answer the phones, for safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team,

 Preferred:

  • Familiarity with alphabetical filing systems
  • Familiarity with office equipment

LICENSES, REGISTRATIONS, CERTIFICATIONS:  N/A                                

LIFE SUPPORT CERTIFICATION REQUIRED:  N/A

POPULATION SPECIFIC REQUIREMENTS:  N/A

OTHER JOB REQUIREMENTS:  

On-call Requirement:  N/A

Schedule Requirements:  Based on business needs.

Travel Requirements:   Work location may vary based on business needs.

REPORTING RELATIONSHIPS:

  • Reporting structure depends on the size and organizational structure of the practice.
    • WMA Woburn – Practice Operations Manager
    • WMA Wilmington – Practice Supervisor
  • Does not supervise others.

 

SECTION 2: PROMISE COMMITMENT

 

When patients enter our practices, they are entrusting us with a responsibility that is otherwise normally their own--the responsibility for their health, well-being, and often, their lives. To honor that trust, all Winchester Physician Associates (WPA) employees are expected to demonstrate the PROMISE behaviors of Winchester Hospital in every encounter with patients, coworkers, and the community. PROMISE is an acronym for the following:

 

Promoting Teamwork

Respect

Ownership

Maintaining a Positive Attitude

Initiative

Safety and Quality

Empathy

 

All WPA employees are expected to exemplify the PROMISE behaviors

 

SECTION 3: COMPLIANCE COMMITMENT

WPA maintains a Compliance Program to ensure that employees comply with all laws, regulations and Joint Commission and other licensure and accreditation standards that apply to our business.  The Code of Business Conduct is a vital part of the Compliance Program.  Employees must be familiar with the Compliance Program and Code of Business Conduct and must comply with their requirements, and the requirements of any other laws and regulations, policies and procedures affecting the performance of their job.  If applicable, employees are expected to comply with standards of conduct outlined by the oversight organization(s) of their profession.

 

SECTION 4: JOB FUNCTIONS

Consistent with the PROMISE principles and inherent in a healthcare environment, employees must be flexible in meeting patients’ and the practice’s needs. While the list below describes the primary functions of this job, all employees at WPA need to recognize that an essential element of their job is the ability to respond to unanticipated and/or changing situations.  This may result in assuming responsibilities or tasks which are not on this list.

As part of the practice team, this position:

  • Performs a variety of clerical duties as outlined by clear guidance and policies and procedures, which may include functions such as:
    • Referencing data from a database or computer system and documenting and/or communicating as appropriate
    • Collecting specific information from patients and others
    • Sorting and distributing mail
    • Sorting and filing records and files
    • Scanning and faxing documents
    • Coping and collating materials
    • Pulling records and files
    • Inputting specific data in limited fields
    • Cleaning out and organizing storage areas and filing cabinets
    • Packing files and documenting contents for long term storage

Providing back up phone coverage, answering the phone in a polite and courteous manner, directing calls as appropriate and answering basic, repetitive questions

Shift

VARIABLE / PER DIEM / WINCHESTER, MA

About Us

Beth Israel Lahey Health is an integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what healthcare can and should be. We are committed to attracting, developing and retaining top talent. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve. With a team approach to care, we encourage learning and growth at all levels and offer competitive salaries and benefits.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.