Supervisor, Hospital Billing

Location: Burlington, MA
Job ID: 158582-1A
Date Posted: Nov 12, 2019
Category: Professional

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Job Description

Welcome To

Welcome to Shared Services, our team uses a coordinated approach to delivering administrative and operational services across Lahey. Our Shared Services colleagues leverage resources across the organization to ensure we provide high-quality, high-value care to the communities we proudly serve.  The Shared Services team includes colleagues who focus on business and network development, legal services, facilities and real estate, human resources, information technology, finance, philanthropy and marketing and communications. 

About the Job

Under the managerial oversight of the Hospital Billing Manager, this position is responsible for managing the activities of the Level I, II and III PFS Medical Billing Representatives. Assists in planning, coordinating, and supervising the operations and functions relating to Lahey Health Professional and Hospital Billing activities and all training and education activities as they pertain to system-wide quality, improvements, and revenue cycle/systems workflow initiatives.


Essential Duties & Responsibilities including but not limited to:

  • Under the managerial oversight of the department manager, plans, sets goals and objectives, determines priorities, monitors results and oversees the overall AR and staffing responsibilities of the department.
  • Assists in the review and updates of policies and procedures.  Monitors staff adherence to set policies and procedures and assists in the monitoring of accounts to ensure and that government, commercial and private insurers as well as patients are billed accurately and in accordance with government rules and guidelines.
  • Assists in the oversight of training and education efforts of the department
  • Provides input in regard to selecting, hiring, and training of staff.
  • Oversees day to day internal staff auditing and production
  • Mentors PB,  HB Billing, A/R staff.
  • Establishes and maintains effective working relationships with the Lahey clinical departments and administrative leadership.
  • Assists the manager in developing new workflows and department strategies for new technology, changing payer and regulatory environments.
  • Responsible for managing the following aspects related to human resources:
    • provides colleague skill and knowledge training, orientation and education, including re-training as necessary
    • interviewing and recommending final candidates for hire, promotion
    • within departmental guidelines, assists in the determination colleague work schedules and the reporting of work hours
    • assists in the evaluation of colleague work performance and recommendations of merit or other increases/decreases in compensation
  • Under the managerial oversight of the Department Manager, this position is responsible to assist with staff goal setting, planning, and monitoring performance results, reporting of key performance indicators, problem solving, ensuring employee competency, productivity and quality of work division wide. 
  • Works with the department manager to coordinate the management of quality levels, timeliness in the performance of transactions, the resolution of edits and control of backlogs.
  • Continually strives for process improvement and efficiency.
  • Ensures that the division meets Lahey customer service standards.

About Us

Beth Israel Lahey Health is comprised of world-class academic medical centers and teaching hospitals, leading community hospitals, a renowned orthopedics hospital, and comprehensive ambulatory centers. Through our focus on population health, our clinically integrated network of affiliated providers, as well as vital services such as behavioral health and home care services, we are able to provide a new model of care that improves the health of all those we serve. With more than 9,000 nurses, 4,300 physicians and more than 35,000 employees, our model ensures care is highly coordinated and locally delivered, with lower costs and exceptional quality.                                     

Beth Israel Lahey Health is committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environment for all colleagues, where respect is foundational. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve.