Performance Improvement Project Manager

Location: Woburn, MA
Job ID: 158609-1A
Date Posted: Nov 11, 2019
Category: Professional

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Job Description

Welcome To

Welcome to Winchester Hospital, part of Beth Israel Lahey Health. Winchester Hospital was the first hospital in Massachusetts to earn Magnet recognition, the American Nurses Association’s highest honor for nursing excellence, three times. It has since received the recognition a fourth time. As the northwest suburban Boston area’s leading provider of comprehensive health care services, the 229-bed facility provides care in general, bariatric and vascular surgery, orthopedics, pediatrics, cardiology, pulmonary medicine, oncology, gastroenterology, rehabilitation, radiation oncology, pain management, obstetrics/gynecology and a Level IIB Special Care Nursery.


About the Job

Reporting directly to the Manager of Quality/Performance Improvement Programs at Highland Healthcare Associates IPA (HIPA), the Performance Improvement Project Manager works primarily with HIPA Specialist physicians and their practices, addressing network integration opportunities and facilitating the development, implementation, and monitoring of programs designed to achieve improved efficiency, quality and integration performance for the practice and Highland IPA.  The position provides project management support for those efforts and advances other identified performance improvement efforts, as well with a goal of enhance process reliability





Required: A minimum of a bachelor’s degree is required. A master’s degree in Healthcare or Business Administration, Healthcare Finance, Health Care Management, or related area is highly desirable.   


Preferred:  Demonstrated expertise in project management, including LEAN and/or other quality improvement methodologies, is also preferred. A clinical background is a plus.  For the successful candidate who is a clinician, a current professional license to practice in Massachusetts is strongly preferred.




Required:  Healthcare experience is required; roles in which there was direct physician contact a plus. A minimum of 5 years of quality/performance improvement and project management experience in addition to knowledge of managed healthcare, pay for performance, HEDIS, and efficiency programs is required. 


Preferred: Familiarity with Practice Pattern Variation Analysis or other benchmarking methodologies is a plus.


An equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed above, may be substituted for the above education and experience requirements. 

Other Skills/Knowledge



  • Excellent interpersonal, written and verbal communication skills, including listening skills, are critical. The individual must be comfortable speaking to groups, both large and small, and individuals, presenting ideas professionally and clearly and focusing discussions on the appropriate issues.


  • Excellent project management skills. Demonstrated ability to develop, implement, and manage results-oriented programs that achieve the targeted goal. Facile with LEAN or other accepted performance improvement methodology that optimize process for stability and enhanced outcomes.


  • Excellent group facilitation skills.  The Performance Improvement Project Manager demonstrates the ability to manage group interactions, achieve accountability and meet deadlines.


  • Excellent organizational skills, and good judgment; although individually accountable, must be a team player, positive, flexible, and creative to ensure the improvement strategy and plans are successful.


  • Possess flexibility and the ability to work and independently.


  • Excellent creative thinking and problem solving skills. 


  • Proficiency in Microsoft Office and Google applications, including Word (docs), PowerPoint (slides) and Excel (sheets).


  • Able to proficiently and effectively handle multiple priorities, projects and meet deadlines.








  • Work is in a fast paced office-based setting. Effective communication is essential.

  • Ability to effectively lead and communicate HIPA vision to others - including physicians, clinical and non-clinical staff  - to support and achieve the short- and long-term goals of HIPA and its network.


On-call Requirement:  None


Schedule Requirements:  Day shift (830-5) Work often includes meetings outside of normal business hours. (2-4 evening meetings/month, occasional early morning (7 am) meetings (SEC, POD prn, practice meetings)


Travel Requirements: Reliable transportation is necessary. HIPA is located in Woburn, MA. Local (day) travel within eastern Massachusetts to physician practices.  



·        Not responsible for supervising the work of others.


As part of the Highland Healthcare Associates Quality/Performance Improvement team, this position:


  1. Functioning under the direction of the Manager of Quality/Performance Improvement Programs, works closely with IPA Medical Directors, physicians and practices to support HIPA sponsored clinical, operational and financial performance improvement efforts as identified in HIPA’s performance programs.


  1. Focusing on HIPA assigned practices (currently IPA Specialist practices), implements clinical, financial, and operational programmatic strategies and tactics supporting HIPA and its associated network to develop, introduce, facilitate, and evaluate programs that enhance the Quadruple Aim of better health, better care, lower cost, and improved clinician satisfaction.


  1.  Leads, develops project plan, and implements initiatives that derive from/funnel into the HIPA Annual Efficiency Plan, and Quality Plan as requested.  Focuses on assuring success in meeting identified targets. Reports on same to Medical Directors as requested by the QPI Manager


  1. Works collaboratively with network facility liaisons to enhance and optimize relationships between HIPA specialists and network physicians, leverages opportunities identified through data to including small and large event planning as identified


  1. Prioritizes multiple projects simultaneously, continually assessing progress and modifying approach and priority to meet required goals and deadlines.  Keeps HIPA QPI Manager and Medical Directors informed of project status and makes and implements approved recommendations to ensure ultimate success. 


  1. Autonomously initiates and leads or performs a key role in the success of cross-departmental projects intended to assist the IPA providers in meeting their contractual measures and financial and quality objectives.  Uses QI principles or Lean Six/Sigma in project management efforts.


  1. Ensures the execution and continual assessment of strategies and plans for all performance measures as assigned. Works with analytics to identify opportunities and monitor performance needs.


  1. Participates in development of materials and the training of practice staff regarding benchmarking and performance improvement as a methodology to effect necessary change. Researches and disseminates best practices. 


  1. Prepares materials related to initiatives for newsletter and/or website publication.


  1. Attends HIPA meetings, as assigned or requested.  Meets regularly with HIPA QPI Manager per department expectations.


  1. Maintains collaborative, team relationships with peers and colleagues in order to effectively contribute to the working group’s achievement of goals, and to help foster a positive work environment.  Individually accountable for assigned initiatives.


  1. Performs other similar and related duties as required or directed.


Full time, 40 hours.

About Us

Beth Israel Lahey Health is an integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what healthcare can and should be. We are committed to attracting, developing and retaining top talent. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve. With a team approach to care, we encourage learning and growth at all levels and offer competitive salaries and benefits.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.