Front Desk Representative

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Location: Lawrence, MA
Job ID: 158107-1A
Date Posted: Jan 14, 2020
Category: Specialist

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Job Description

Welcome To

Welcome to Beth Israel Lahey Health Behavioral Services.   Our team delivers quality care to clients and families in more than 30 communities throughout the North Shore, Merrimack Valley and Greater Boston. Our mission is to provide personal, compassionate, state-of-the-art, integrated behavioral healthcare that makes a difference in the lives of the people and communities we serve. Our services include mental health counseling, addiction treatment, and family and school-based services.


About the Job

The Lawrence Clinic is an outpatient Mental Health Clinic offering individual, family, couple, and group therapy, serving adults and children. The Front Desk Representative is responsible for the first impression of the organization: greeting, registering, updating demographic information and collection of copay for patients. This position will also manage inquiries, via phone or in person, to patients, visitors and outside callers and must exhibit a professional, customer service attitude.

The Front Desk Representative's Responsibilities Are:

  • Being the first person of contact with persons-served, providers, and staff, and demonstrating professionalism and courtesy, with a customer service approach.  
  • Answer telephones, screen and direct calls, and/or take and relay messages.
  • Receive mail, faxes, packages (any other correspondence) and distribute them.
  • Communicate agency and program information to interested parties including persons-served, agency employees and other providers/individuals.
  • Monitors visitor access, waiting area and maintains security awareness.
  • Verification, collection and documentation of payment due at time of visit.
  • Update of patient demographic and insurance information. 
  • Scheduling responsibilities including scheduling changes and documentation of cancellations and rescheduled appointments.
  • Monitor office supplies and prepare order for approval.


  • High School Diploma / GED, a minimum of 1 yr. Experience in a related field; multitasking, time management and strong attention to detail are essential.
  • Standard office administrative practices and procedures, including the use of standard office equipment; computer applications; Excel and Word, knowledge of electronic health records a plus.
  • Strong communication and people skills.  Techniques for dealing effectively with the public and staff, in person and over the telephone.


This is a full time, benefitted, 40 hour/week position. The anticipated schedule for this role is Monday through Thursday from 12:30pm to 8:00pm and Fridays from 9:00am to 5:30pm.


About Us

Beth Israel Lahey Health is an integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what healthcare can and should be. We are committed to attracting, developing and retaining top talent. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve. With a team approach to care, we encourage learning and growth at all levels and offer competitive salaries and benefits.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.