Welcome to Shared Services, our team uses a coordinated approach to delivering administrative and operational services across Lahey. Our Shared Services colleagues leverage resources across the organization to ensure we provide high-quality, high-value care to the communities we proudly serve. The Shared Services team includes colleagues who focus on business and network development, legal services, facilities and real estate, human resources, information technology, finance, philanthropy and marketing and communications.
About the Job
Under general direction of the IT PMO Director, provide direction to a group who is responsible for developing and implementing information technology clinical applications initiatives that support the strategic objectives of Lahey Health. Utilize policies and procedures for project management methodology and defining, testing, and installing the information technology clinical applications initiatives based upon the user-defined business requirements and best practices. Provide an effective liaison between the business departments, the project Steering Committee and the information Services department, as well as, external vendors providing IS related application project management services.
Essential Duties & Responsibilities including but not limited to:
- Direct and manage clinical applications project development from beginning to end. Typically “medium’ or ‘large’ sized application development and deployment projects will be managed.
- Define project scope, goals and deliverables that support business goals in collaboration with management and stakeholders.
- Develop full-scale project plans and associated communications documents.
- Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
- Liaise with project stakeholders on an ongoing basis.
- Estimate the resources and participants needed to achieve project goals.
- Draft and submit budget proposals, and recommend subsequent budget changes where necessary.
- Where required, negotiate with other department managers for the acquisition of required resources from within Lahey Health.
- Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle.
- Set and continually manage project expectations with team members and other stakeholders.
- Delegate tasks and responsibilities to appropriate colleagues.
- Identify and resolve issues and conflicts within the project team.
- Identify and manage project dependencies, using critical path methodology.
- Plan and schedule project timelines and milestones using appropriate tools.
- Track project milestones and deliverables.
- Develop and deliver progress reports, proposals, requirements documentation, and presentations.
- Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
- Manage changes in project scope, identify deviations or areas of potential conflict, and devise contingency plans.
- Define project success criteria and disseminate them to involved parties throughout project life cycle.
- Coach, mentor, motivate and supervise project team members and contractors, and guide them to take positive action and accountability for their assigned work.
- Build, develop, and grow any business relationships vital to the success of the project.
- Conduct project lesson learned session and create a recommendations report in order to identify successful and unsuccessful project elements.
- Develop best practices and tools for project execution and management.
- Coach, mentor, motivate and supervise other IT Project Managers or Project Leads, and guide them to take positive action and accountability for their assigned work.
- Mentor and advise IT colleagues on tools, best practices, application project management, and cost & schedule analysis.
- Assist IT colleagues in the development of business cases, Project Concept Documents, Project Definition Documents, RFPs, and work plans.
- Act as project management advisor for IT projects not being directly managed by IT PMO, including phase gate reviews for large/strategic projects.
- Provide Project Management training sessions as required.
- Utilize software applications as needed to accomplish responsibilities, i.e. MS Office, Visio, MS Project, SharePoint, and others as adopted by the IT PMO.
- Perform project reviews or audits. Assess the health of a project or lead a small team in doing so.
- Bachelor’s degree is required, Master’s degree is preferred.
Licensure, Certification & Registration:
- Current PMP Certification from Project Management Institute (PMI) preferred, or pursuing a PMP certification and will attain certification with 12 months from hire date.
- A minimum of 7 years of general Project Management experience
- A minimum of 5 years applications development project management experience
- A minimum of 2 years’ experience using of the Systems Development Life Cycle (SDLC) methodology
- Experience creating Business Requirements, Project Plans, Project Schedules and associated project materials
- Experience with supporting both purchased and in-house developed hardware and software applications
- Familiarity with healthcare clinical applications development, support planning and ongoing applications management
Skills, Knowledge & Abilities:
- MS Office Tools (Word, Excel, Project, PowerPoint, Visio)
- Expert understanding of Project Management Body of Knowledge (PMBOK) Discipline (Integration, Scope, Time, Quality, Human Resources, Communications, Risk Management, Procurement)
- Expert understanding of project life cycles.
- Demonstrated experience in leading the application management life cycle including participation in governance, SDLC, and operations activities.
- Demonstrated experience in all phases of the SDLC including requirements elicitation, design, development, quality assurance, business continuity, and pre and post-production planning.
- Demonstrated experience leading and successfully implementing projects involving in-house custom development, clinical report writing and third party software application implementations.
- Ability to communicate effectively with IT hardware and software subject matter experts.
- Strong ability to assimilate operational and technical requirements to effect efficient project planning and execution.
- Strong ability to assess project technical risks and constraints
- Ability to effectively manage time, prioritize work, multi-task across many assignments and delegate.
- Ability to assess the impact of new project requirements on an existing team workload.
- Technical writing skills producing clear and unambiguous deliverables.
- Ability to articulate a variety of departmental and organizational goals, strategies and plans into integrated tasks with timelines and resource assignments.
- Demonstrated organization, verbal, written and inter-personal skills.
- Excellent leadership, management, analytical, problem solving and technical skills.
- Strong knowledge of clinic and hospital clinical practices.
- Familiarity with healthcare provider clinical systems – such as EPIC.
- Demonstrated skills in strategic and critical thinking, negotiation and relationship building.
- Global vision and perspective in all areas of decision-making.
- Exhibit the highest values of excellence, integrity and innovation.
- Knowledge of project change management.
- Problem solver, consensus builder, results oriented with ability to quickly take action to achieve goals.
- Energetic, self-confident, and persuasive.
- Solid technical grounding, project management and implementation experience.
- Ability to work with a variety of vendors and implementing and supporting multiple products.
- Proven leadership abilities and comprehensive knowledge of healthcare information systems.
- Customer focused, and service oriented.
- Proven management skills with a track record of mentoring and developing staff.
- Ability to handle multiple projects with aggressive timelines.
- Ability to multi-task and prioritize work.
- Capable of using Micro-Soft Windows Word, Excel, PowerPoint, Outlook, Visio and Project.
- Proven team-building skills with technical and non-technical staff.
- Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
Beth Israel Lahey Health is comprised of world-class academic medical centers and teaching hospitals, leading community hospitals, a renowned orthopedics hospital, and comprehensive ambulatory centers. Through our focus on population health, our clinically integrated network of affiliated providers, as well as vital services such as behavioral health and home care services, we are able to provide a new model of care that improves the health of all those we serve. With more than 9,000 nurses, 4,300 physicians and more than 35,000 employees, our model ensures care is highly coordinated and locally delivered, with lower costs and exceptional quality.
Beth Israel Lahey Health is committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environment for all colleagues, where respect is foundational. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve.