Lahey Hospital & Medical Center is part of a vibrant and growing health care system, recognized as a trailblazer in medicine and a standard bearer in patient experience. It includes an award-winning academic medical center, a superb constellation of community hospitals, home care services, rehabilitation facilities and more.
We are committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environment for all colleagues, where respect is foundational and performance is rewarded.
About the Job
Contributes to the organization’s mission by performing the dual role of Team Lead and mammography technologist.
In the Lead role, the colleague oversees the mammography department’s daily operations, troubleshooting issues to maximize the department’s efficiency, promoting collaborative and collegial relationships within the Comprehensive Breast Center.
As a professional mammography technologist this position will have an impact on quality, safety, patient experience and direct patient care.
Colleague must be flexible in meeting patients’ and the operation’s needs. While the list below describes the primary functions of this job, the colleague must recognize that an essential element of their job is the ability to respond to unanticipated and/or changing situations. This may result in assuming responsibilities or tasks which are not on this list.
As part of the Imaging Team, this position may serve in dual capacities of Team Lead and Mammographer:
Required: At least 2 years experience as a Mammography Technologist
Preferred: Supervisory experience
- Demonstrated ability to lead and train
- For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team
- Knowledge of safety, infection control and quality control standards required.
- Demonstrated competence in breast positioning, compression and imaging is required.
- Knowledge of breast anatomy, physiology and pathology, knowledge of technical factors and radiation protection as related to the breast is required.
- Education Required:
Certificate or Associate Degree (preferred) in Radiologic Technology. Formal education in breast imaging (mammography) or equivalent professional experience required.
Skills, Knowledge & Abilities:
- Candidate must be proficient in the performance of screening and diagnostic digital and digital breast tomosynthesis mammography.
- Experience in stereotactic breast biopsy, needle and seed localization procedures.
- Proficiency and certification breast ultrasound is preferred or in the absence of this skill, must have the ability to be trained to a level of competency.
- Oversees shift operations, assigning Mammographers to optimize efficiency, ensuring staff are operating within their job expectations.
- Works collaboratively with the manager in the planning and implementing of operations and performance improvement initiatives for the areas of responsibility and the department as a whole.
- The Team Lead will function in the supervisory role and make decisions that will impact patient care and departmental operations to ensure continuity of patient care.
- Demonstrates clinical expertise in the assigned area and fosters a climate of clinical and professional excellence.
- Troubleshoots operational issues and customer service calls and complaints. Follows the proper chain of command to resolve concerns, addressing the short term issue and recommending and/or working towards long-term resolution and improvements with leadership team.
- Provides performance feedback on staff directly to the staff member thus fostering a culture of continuous learning and improvement and to the manager/supervisor as appropriate. Addresses patient and staff safety concerns promptly. Gives input into the performance evaluation process.
- Precepts and mentors staff so to expand their knowledge and competence in breast imaging procedures, operations and processes.
- Builds and maintains a staffing plan that is fair, efficient and fiscally prudent.
- Remains competent in procedures and the Quality Assurance processes.
- Oversees quality control of all breast imaging equipment per MQSA and DPH guidelines
- Oversees all breast imaging ACR accreditations
- Is responsible and present for MQSA/DPH annual inspection to include all preparation
- Ensures department is in full compliance with regulations
- Greets, identifies, assesses, and educates patients making the patients according to established departmental policies and procedures.
- Completes patient history questionnaire and enters data into HRA/Epic/PACS
- Conducts mammography exams, assisting patient in disrobing, being sensitive to the patient privacy and modesty during this highly personal patient contact.
- Operates equipment and positions patient with an emphasis on exam quality and patient comfort.
- Enters/edits examinations correctly, ensuring accurate and informative documentation and appropriate charge entries.
- Electronically scans, sends and stores images and data appropriately in PACS.
- Maintains documentation to monitor quality and safety in accordance with departmental policies.
- Maintains a clean and safe work environment presenting the best possible impression of facilities and fostering our culture of quality, safety, and patient experience.
- Responds to supply and equipment issues in a timely manner to ensure optimum operations and equipment quality and long-term equipment maintenance and life.
- Transports and provides ambulatory assistance to patients as necessary.
- Participates in the maintenance of department accreditation.
- Educates and communicates with patients and family members throughout the patients’ experience.
- Communicates effectively with the healthcare team following established hand-off processes.
- Gives and receives respectful and constructive feedback to enhance teamwork.
- Minimizes preventable harm events and consistently executes the infection control protocols. Incorporates the Culture of Safety tools in daily practice, adhering to quality and safety guidelines and communicating events using the Safespot reporting system.
- Coordinates work schedule with departmental supervisor to maintain adequate staffing levels to meet our patients’ and physicians’ needs.
- Appropriately follows the chain of command and adheres to all hospital policies and procedures.
- The colleague must possess the physical and mental abilities to perform the duties of the above described position.
- The colleague must understand and accept the potential risk for contact with blood or other potentially infectious materials while performing their job duties.
- The colleague must understand and accept the potential but minimal risk for exposure to ionizing radiation.
- The colleague may be required to wear lead apron for prolonged periods of time.
- The list below is intended to describe the physical and sensory ability requirements of the position; however those requirements may vary, sometimes considerably, based on meeting patient and operational needs.
G. LICENSES, REGISTRATIONS, CERTIFICATIONS:
- American Registry of Radiologic Technologist (ARRT) registered in Radiography and Mammography
- Massachusetts licensed in Radiography and Mammography
H. LIFE SUPPORT CERTIFICATION REQUIRED: Basic Life Support
I. POPULATION SPECIFIC REQUIREMENTS: Adolescents, Adults, Geriatrics
J. OTHER JOB REQUIREMENTS:
Schedule requirements: As needed to cover hours of operation
Travel requirements: May provide assistance at other mammography locations.
K. REPORTING RELATIONSHIPS:
- Reports to both the Radiology Site Manager and Breast Imaging Operations Manager
The Lahey Model of Care—right care, right time, right place—is exactly what patients, providers and payers need and deserve. Identifying and delivering on this convergence of interests has positioned Lahey Health for further growth. Our model ensures care is highly coordinated and locally delivered, with lower costs and exceptional quality.
Lahey Health is a robust, regional system including a teaching hospital, community hospitals, primary care providers, specialists, behavioral and home health services, skilled nursing and rehabilitation facilities, and senior care resources throughout northeastern Massachusetts and southern New Hampshire. The system has a global presence with programs in Canada, Jordan and Bermuda.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.