Coord Patient Services

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Location: Beverly, MA
Job ID: 156705-1A
Date Posted: Oct 22, 2019
Category: Support

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Job Description

Welcome To

Beverly Hospital  is part of a vibrant and growing health care system, recognized as a trailblazer in medicine and a standard bearer in patient experience. It includes an award-winning academic medical center, a superb constellation of community hospitals, home care services, rehabilitation facilities and more.

We are committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environment for all colleagues, where respect is foundational and performance is rewarded.

About the Job

Beverly Hospital, A member of Beth Israel Lahey Health, promotes the culture and philosophy which enables employees to give and receive the best of care.  You can become a part of the team that achieves this success through our CREATE values of Compassion, Respect, Excellence, Accountability, Teamwork, and Empathy. 

Position Summary:

Under the direction of the Director, Manager and/or Supervisor of Patient Access Services, performs the functions of receiving all incoming calls and scheduling in a timely and accurate manner.  Assures appointment documentation is obtained.  Maintains proper sequencing in clinical order and patient routing between campuses and departments.  Provides proper patient preparation for each patient at the time a procedure is scheduled.  Informs physician office and/or patient that a requisition is required for test to be performed.  Asks physician office to fax requisition into service area, and once requisition is received, scan to Iatrics.

Assists patients who may call to verify the time/date and other information about their procedure.  Notifies physician office's and ancillary service areas of updated appointment information such as patient rescheduling, patient no-show and similar information.  Informs physician office and/or patient of having to sign an Advanced Beneficiary Notice or Non-Covered Service Waiver form when test does not meet insurance company guidelines.  Notifies physician office when prior authorization is required and documents the authorization information in scheduling.

Pre-registers patients for scheduled appointments, verifies insurance eligibility for all insurances a patient may have by either contacting the health insurance company by telephone or utilizing a website in order to verify eligibility and benefits. Verifies patient demographic information by telephoning the patient.  Documents co-payments when applicable.  Performs telephone registrations for ancillary areas.  Observes all health and safety requirements.  Performs all other duties as assigned.

Scheduled Hours

40 hours per week, day shift.

About Us

The Lahey Model of Care—right care, right time, right place—is exactly what patients, providers and payers need and deserve. Identifying and delivering on this convergence of interests has positioned Lahey Health for further growth. Our model ensures care is highly coordinated and locally delivered, with lower costs and exceptional quality.

Lahey Health is a robust, regional system including a teaching hospital, community hospitals, primary care providers, specialists, behavioral and home health services, skilled nursing and rehabilitation facilities, and senior care resources throughout northeastern Massachusetts and southern New Hampshire. The system has a global presence with programs in Canada, Jordan and Bermuda.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.



1.  High School Diploma or equivalent required.  Advance education preferred.

2.  1-2 years experience in a healthcare setting, preferably in scheduling or registration.

3.  Typing speed 65 WPM, CRT experience, medical terminology.

4. Excellent written, verbal and telephone communication skills required.