Location: Gloucester, MA
Job ID: 156518-1A
Date Posted: Jul 29, 2019
Addison Gilbert Hospital is part of a vibrant and growing health care system, recognized as a trailblazer in medicine and a standard bearer in patient experience. It includes an award-winning academic medical center, a superb constellation of community hospitals, home care services, rehabilitation facilities and more.
We are committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environment for all colleagues, where respect is foundational and performance is rewarded.
About the Job
Addison Gilbert Hospital, A member of Beth Israel Lahey Health, promotes the culture and philosophy which enables employees to give and receive the best of care. You can become a part of the team that achieves this success through our CREATE values of Compassion, Respect, Excellence, Accountability, Teamwork, and Empathy.
The Patient Service Representative provides extraordinary care to patients and customers through friendly, caring, courteous and professional service. He/She is the patient's advocate within Beverly Hospital at Danvers and/or Clinics. The PSR is responsible for effective patient/clinic coordination, scheduling of appointments, registration, cashiering functions and data entry. He/She acts as a liaison between patients and professional staff by facilitating revenue cycle responsibilities and administrative departmental tasks.
Essential Functions: This position is a key contributor to overall customer satisfaction and clinic work flow with specific responsibilities in the following areas:
Revenue Cycle Management: Greeting; registration; insurance verification; co-pay collection; printing/obtaining requisitions for patients that present without an order; general customer service.
Administrative support: Facilitates daily administrative clinic activity; prepares and organizes clinic schedules; works closely with providers on schedule changes/alterations to maximize resource utilization; follow-up care planning; maintains timely order processing and no show/cancellation recovery planning; addresses patient and provider inquiries (phone, fax, email); assists with departmental administrative support (ordering supplies, copying, etc.)
24 hours per week, day shift.
The Lahey Model of Care—right care, right time, right place—is exactly what patients, providers and payers need and deserve. Identifying and delivering on this convergence of interests has positioned Lahey Health for further growth. Our model ensures care is highly coordinated and locally delivered, with lower costs and exceptional quality.
Lahey Health is a robust, regional system including a teaching hospital, community hospitals, primary care providers, specialists, behavioral and home health services, skilled nursing and rehabilitation facilities, and senior care resources throughout northeastern Massachusetts and southern New Hampshire. The system has a global presence with programs in Canada, Jordan and Bermuda.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.
High School diploma; advanced degree preferred; previous experience in a medical office and/or professional setting; knowledge of medical software and medical terminology; excellent phone skills and customer service skills; must be able to handle stressful situations.