Location: Stoneham, MA
Job ID: 156125-1A
Date Posted: Aug 20, 2019
Winchester Physician Associates is part of a vibrant and growing health care system, recognized as a trailblazer in medicine and a standard bearer in patient experience. It includes an award-winning academic medical center, a superb constellation of community hospitals, home care services, rehabilitation facilities and more.
We are committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environment for all colleagues, where respect is foundational and performance is rewarded.
About the Job
Position Summary: Under the leasdership of the Executive Team Coordinator and Lead Ophthalmic Coordinator, schedule surgeries, arrange pre-operative testing, meet patients and discuss surgical requirements. Discuss procedures and answer pertinent questions. Interact with surgical chedulers, Am-surg personnel and primary care physicians assuring conformance to departmental and Lahey Clinic standards. Independently monitor ophthalmic operations at practice sites outside Lahey North. Assist in training new hires in all aspects of clinical operations. Provide ophthalmic practice assistant duties. Greet patients, arrive encounters, prepare charts, assist patients, physicians and technicians. Register patients, schedule appointments. Provide miscellaneous duties assuring efficient ophthalmic practices and standards. Key Relationships: Indicate the most frequent and/or critical interfaces for which this position supports, including its immediate supervisor.
Principal Duties and Responsibilities: Function 1. Under leadership of Executive Team Coordinator and Lead Ophthalmic Practice Coordinator, schedule surgeries, interact with patients to discuss procedures and answer questions. Placate elderly, nervous, vision impaired patients. 2. Collaborate with Ophthalmic Practice Coordinator and departmental surgical schedulers, ambulatory surgery personnel and primary care physicians assuring conformance to standards, patient care and safety. 3. Schedule surgeries for other site physicians when workloads mandate assisting fellow schedulers. 4. Independently monitor operations at assigned practice site. Report all problems and possible solutions to management. 5. Assist in training new hires in all aspects of clinical operations. Oversee operations assuring conformance to standards and procedures. 6. Request medical charts when patients require physician attention or medications. Document pertinent information to facilitate physician practices. 7. Perform various practice-assistant duties. Greet patients and direct to appropriate physician or testing area. Arrive patients in computer system. Schedule and coordinate appointments, follow-up visits and testing procedures as directed by physician. 8. Answer telephones and triage patients seeking ophthalmic treatment. Listen carefully to the patient complaint and assess the urgency for medical treatment. Intereact with physicians, technicians and management in determining the course of treatment. 9. Possess flexibility and time management skills to effectively coordinate physician schedules, accomodating same day adds and emergencies. 10. Review encounter sheets for correct coding of visit and procedures. Ensure that all encounters are properly batched and available for billing in a timely fashion. 11. Provide coverage during employee absences. Assist practice assistants in front desk operations, telephone triage and physician requests assuring continuity and quality patient care.
Minimum Qualifications: 1. Education: Minimum high school graduate or equivalent education or experience 2. Licensure, Certification, Registration: 3. Skills: Above-average ability to plan and organize coupled with excellent flexibility and adaptability skills. 4. Experience: Minimum one year administrative experience in healthcare, primarily Ophthalmology 5. Preferred Qualifications:
DAYS / 40 HOURS / STONEHAM, MA
The Lahey Model of Care—right care, right time, right place—is exactly what patients, providers and payers need and deserve. Identifying and delivering on this convergence of interests has positioned Lahey Health for further growth. Our model ensures care is highly coordinated and locally delivered, with lower costs and exceptional quality.
Lahey Health is a robust, regional system including a teaching hospital, community hospitals, primary care providers, specialists, behavioral and home health services, skilled nursing and rehabilitation facilities, and senior care resources throughout northeastern Massachusetts and southern New Hampshire. The system has a global presence with programs in Canada, Jordan and Bermuda.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.