Vice President (VP), Emergency Services

Location: Danvers, MA
Job ID: 156004-1A
Date Posted: Aug 22, 2019

Job Description

Welcome To

Lahey Health Behavioral Services is part of a vibrant and growing health care system, recognized as a trailblazer in medicine and a standard bearer in patient experience. It includes an award-winning academic medical center, a superb constellation of community hospitals, home care services, rehabilitation facilities and more.

We are committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environment for all colleagues, where respect is foundational and performance is rewarded.

About the Job

The Vice President of Emergency Services is responsible for clinical, administrative and fiscal oversight of the Emergency Services Division.  Ensures quality of care and contract compliance across the division. Provides program leadership, development and direction for all services within the division including Emergency Services Program (ESP,) Mobile Crisis Intervention (MCI,) and Community Crisis Stabilization (CCS.) Partners with the Chief Medical Officer to attain the highest level of quality standards across the programs.

Essential Functions/Key Responsibilities:

1. Division wide strategic planning that promotes programmatic efficiencies and effectiveness. Develop, modify and monitor operating policies/procedures for the Emergency Services Division.

2. Oversee Emergency Services general program operations, ensuring activities align with policies, procedures and strategic goals. Provide clinical, administrative and fiscal oversight and quality of care across all Emergency Services components of service including ESP, MCI and CCS. 

3. Recruit, develop, and manage a top-performing team of Emergency Services Program Directors and Medical Staff.  Develop strategy for workforce development and retention in partnership with Human Resources and Operations.

4. Monitor the Emergency Services performance relative to the quality indicators defined by the Commonwealth and/or payers; develop targeted Quality Improvement Projects to address areas in need of improvement in partnership with the Chief Medical Officer.

5. Responsible for quality assurance within Emergency Services; facilitate RCA/QA meetings as needed.

6. Ensure contract compliance with all requirements set forth by the Commonwealth or its designee. Serve as the primary point of accountability for the ESP contract; responsible for all subcontracts; interface with the public and commercial payers.

7. Works with Program Directors and CCS Nurse Managers to ensure that CCS beds are being effectively leveraged to support client needs.

8. Budget development and monitoring including revenue and expense tracking, in partnership with Operations and Finance. Monitor vendor and payer contract compliance and utilization. Ensure that internal reports are produced and reviewed in a timely fashion.  Identify budget variances and potential problems, ensure fiscal efficiency and defines productivity standards to maximize revenue generation.  Assess compensation structure and FTE allotment per ESP in partnership with Finance and Human Resources.

9. Identify opportunities for demonstration projects relative to Emergency Services within EOHHS and MA MCEs.

10. Develop and implement plan to fully centralize triage; oversee ongoing operations and management of central triage for the division.

11. Maintain effective working relationships with internal and external providers, community stakeholders as well as other regulatory bodies. Represents Beth Israel Lahey Health Behavioral Services for all ESP related issues and initiatives as needed; including internal and external stakeholders, and customers (EDs).

  • Manages all clinical and administrative staff in Emergency Services division. Responsible for the overall direction, coordination, and evaluation of the program. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Responsible for managing the Emergency Services division budget. In addition, works within approved budget; develops and implements cost saving measures. The Emergency Services division budget is approximately $13M. The Vice President is acutely aware of fiscal requirements, develops and implements cost saving measures and other ways to maintain and increase fiscal viability. 



  • Master’s degree in Human Services field licensed at independent level. Minimum of 5 years of clinical experience post independent license (emergency service work preferred).  Minimum of 5 years’ management experience overseeing a large ESP or similar operation.
  • Knowledge of commercial behavioral healthcare practices, evidenced based treatments, managed care principles, provider development and quality improvement concepts is essential. Familiarity with state and local agencies serving the community helpful.
  • Must possess outstanding planning and implementation skills, a strategic approach, and a good working knowledge of data reporting and analysis skills
  • Computer literate in standard desktop applications such as Windows, Word, and Excel

About Us

The Lahey Model of Care—right care, right time, right place—is exactly what patients, providers and payers need and deserve. Identifying and delivering on this convergence of interests has positioned Lahey Health for further growth. Our model ensures care is highly coordinated and locally delivered, with lower costs and exceptional quality.

Lahey Health is a robust, regional system including a teaching hospital, community hospitals, primary care providers, specialists, behavioral and home health services, skilled nursing and rehabilitation facilities, and senior care resources throughout northeastern Massachusetts and southern New Hampshire. The system has a global presence with programs in Canada, Jordan and Bermuda.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.