Customer Service Rep, Food Service

Location: Beverly, MA
Job ID: 155713-1A
Date Posted: Aug 20, 2019

Job Description

Welcome To

Beverly Hospital  is part of a vibrant and growing health care system, recognized as a trailblazer in medicine and a standard bearer in patient experience. It includes an award-winning academic medical center, a superb constellation of community hospitals, home care services, rehabilitation facilities and more.

We are committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environment for all colleagues, where respect is foundational and performance is rewarded.

About the Job

Beverly Hospital, A member of Lahey Health, promotes the culture and philosophy which enables employees to give and receive the best of care.  You can become a part of the team that achieves this success through our CREATE values of Compassion, Respect, Excellence, Accountability, Teamwork, and Empathy. 

Position Summary:

      

Responsible for receiving telephone orders, requests for food services and the process for recording diet orders. Processes menus for therapeutic accuracy and batches menus by unit according to production and tray line schedules. Demonstrates excellent customer service skills and telephone etiquette. The Diet Clerk prepares menus for Leland Psychiatric Unit, Diabetic meals, and respective production tallies for hot foods and Maternity meals. Continuously updates Meditech and keeps a record call log for all communications received. Relays patient changes from Meditech and Nursing staff to the Guest Service Representative responsible for the patient and reports any quality variances to the department manager.

Acts as a liaison between management and staff for updates regarding patient census and patient menus. The position requires working with and assisting other members of Dining Services staff and Hospital staff to ensure that all patients receive prescribed foods, and guests and staff receive requested foods according to hospital and department policy. The Diet Clerk position participates in performance improvement activities. Complies with all regulatory standards and hospital/department policies and procedures. Demonstrates flexibility in response to change. Performs all other duties as assigned.

Scheduled Hours

20 hours per week, day shift.

About Us

The Lahey Model of Care—right care, right time, right place—is exactly what patients, providers and payers need and deserve. Identifying and delivering on this convergence of interests has positioned Lahey Health for further growth. Our model ensures care is highly coordinated and locally delivered, with lower costs and exceptional quality.

Lahey Health is a robust, regional system including a teaching hospital, community hospitals, primary care providers, specialists, behavioral and home health services, skilled nursing and rehabilitation facilities, and senior care resources throughout northeastern Massachusetts and southern New Hampshire. The system has a global presence with programs in Canada, Jordan and Bermuda.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.

Qualifications

Education/Experience:

       

High school graduate or in process of completing degree

Fluent in English (read, write and speak)

Experience in Hospital food service preferred

Knowledge of inpatient medical diet plans preferred