Lahey Health Behavioral Services is part of a vibrant and growing health care system, recognized as a trailblazer in medicine and a standard bearer in patient experience. It includes an award-winning academic medical center, a superb constellation of community hospitals, home care services, rehabilitation facilities and more.
We are committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environment for all colleagues, where respect is foundational and performance is rewarded.
About the Job
As a member of the Lahey Health Behavioral Services (LHBS) Program Management Office, the Project Coordinator will oversee the planning, scheduling, analytics and other tactical aspects of projects in partnership the Director of Innovation and Strategic Planning and Project Manager. This position will support LHBS’ implementing strategic initiatives and large scale projects, which directly impact and improve patient/client access to care and provider satisfaction and retention. The Project Coordinator is responsible for coordinating project management activities, resources, equipment and information. The Program Coordinator assists Leadership with strategic initiatives and daily operations.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
- Participates in medium to large scope organization projects and initiatives. Types of projects include the integration of behavioral health in all employed primary care practices, the expansion of a call center for the centralization of all behavioral health beds, and support with the implementation of strategic initiatives identified in the agency strategic plan. Other system level initiatives as requested from leadership teams.
- Partners with legacy institutions and divisional leadership to review BILH strategic initiates and key performance results.
- Oversees all project management activities, resources, equipment and information.
- Maintains and monitor project plans, budgets and expenditures and other tactical activities. Including project action items, issues and risk logs.
- Creates and maintains project documentation (repository), plans and reports.
- Conducts quality assurance testing to ensure standards and requirements are met.
- Tracks and monitors project risks and issues via logs and provide solutions where applicable to minimize risks/issues. Reports and escalates to the Directors and key stakeholders, as needed.
- Manages and ensures all project deadlines are met. Organizes, attends and participates in stakeholder meetings.
- Performs complex, specialized support on strategic projects requiring independent judgement and a detailed knowledge of the programs and services provided by the agencies(s).
- Actively removes any boundaries to create an environment that promotes and encourages team working across all functions.
QUALIFICATIONS & EDUCATION:
Bachelor’s degree; or associates degrees plus a minimum of five years related experience. Preferred area of study: Business, Healthcare, Organizational Management, or Quality.
Licensure, Certification & Registration:
Project Management training or certification, desired, but not required
1-2 years’ experience in healthcare process improvement and health operations implementation experience preferred.
Experience in behavioral health, desired, but not required
Skills, Knowledge and Abilities
- Strong analytical skills.
- Competent working knowledge of Microsoft Suite Office/ Google G-Suite application
- Strong proven leadership, project management, and execution skills.
- Solid organizational skills including attention to detail, ability to prioritize time-sensitive assignments, multitasking and time-management
- Superb communication skills, both written and verbal.
- Ability to exercise sound judgement and to consult with supervisor as needed
- Demonstrated change agent, self-starter and team player.
- Able to work independently with minimal direction required and handle multiple priorities.
- Understands context of assignments and tasks and able to be flexible and adaptable to changing roles & priorities.
- Willingness and ability to commute to various practices and office locations.
- Ability to support early morning or evening meetings on occasion
- Strong problem solving skills, critical thinking, organization, presentation, and communication skills.
- High level of personal and professional integrity, including trustworthiness.
- Strong work ethic with the ability to take initiative, as well as work collaboratively and contribute to an agile team environment.
- Demonstrate a commitment toward meeting and exceeding the needs of our clients/patients.
- Adheres to HIPAA, 42 CFR and other applicable policies, regulations and laws. Maintain strict adherence to all organizational policies and procedures. Participate in departmental and/or interdepartmental quality improvement activities.
Full time, 40 hours per week
Monday-Friday: 8:30 AM- 5:00 PM
The Lahey Model of Care—right care, right time, right place—is exactly what patients, providers and payers need and deserve. Identifying and delivering on this convergence of interests has positioned Lahey Health for further growth. Our model ensures care is highly coordinated and locally delivered, with lower costs and exceptional quality.
Lahey Health is a robust, regional system including a teaching hospital, community hospitals, primary care providers, specialists, behavioral and home health services, skilled nursing and rehabilitation facilities, and senior care resources throughout northeastern Massachusetts and southern New Hampshire. The system has a global presence with programs in Canada, Jordan and Bermuda.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.