IS Trainer & Informatics Spec

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Location: Woburn, MA
Job ID: 155171-1A
Date Posted: May 28, 2019

Job Description

About the Job

The IS Specialist/Trainer role provides multiple levels of support related to Home Cares applications:  This position is responsible for development and maintenance of educational materials as well as end user training. The specialist acts as a liaison between the users and the vendors and the organization's IT department. This role provides day to day assistance to ensure all staff is able to utilize the technology available.

Essential Duties & Responsibilities including but not limited to:

  • Demonstrate knowledge of adult learning and curriculum development in course design and evaluation strategies.
  • Deliver training, assessment and remediation for assigned applications and programs.
  • Collaborate with the Instructional Designer and Informatics Specialists in the design and development of training materials (videos, e-learnings, tip sheets, webinars) material to meet the needs of all end users
  • Revise content and program delivery methods based on outcomes, learner needs, organizational goals and healthcare trends.
  • Support colleagues and end users during project go lives (at the elbow, ATE, support) and special updates. 
  • Deliver work within established timelines.
  • Manage and multitask on several assigned projects. 
  • Serve as expert with assigned projects and transfers knowledge to other team members. 
  • Serve as a liaison between users and vendors or IS department and/or Lahey Health at Home leadership. 
  • Deliver training and end user support of Google, Gsuite and Gmail.
  • Serve as System Admin for multiple Home Health Web applications.
  • Credential in Epic Home Health and Hospice in timeframe established by training manager


  Minimum Qualifications

Bachelor of Science Degree in Computer Science, Management Information Systems, Education or other highly relevant field. 8 years or relevant experience may be considered in lieu of a Bachelor's degree. Minimum 3 years Information Systems. 

Skills, Knowledge & Abilities:

  • Analytical troubleshooting skills.
  • Ability to apply adult learning principles in education programs.
  • Excellent computer skills and proficiency with multiple software programs
  • Strong organizational and problem-solving skills
  • Attention to detail and accuracy
  • Well-developed written and oral communication skills
  • Excellent customer service and interpersonal skills
  • Team player

Full time, 40 hour, day shift

About Us

The Lahey Model of Care—right care, right time, right place—is exactly what patients, providers and payers need and deserve. Identifying and delivering on this convergence of interests has positioned Lahey Health for further growth. Our model ensures care is highly coordinated and locally delivered, with lower costs and exceptional quality.

Lahey Health is a robust, regional system including a teaching hospital, community hospitals, primary care providers, specialists, behavioral and home health services, skilled nursing and rehabilitation facilities, and senior care resources throughout northeastern Massachusetts and southern New Hampshire. The system has a global presence with programs in Canada, Jordan and Bermuda.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.