Customer Service Representative - Telecommunications

Location: Winchester, MA
Job ID: 154605-1A
Date Posted: May 14, 2019

Job Description

Welcome To

Winchester Hospital is a leading community hospital north of Boston. The hospital offers a full range of medical services including maternity care and a Level IIB Special Care Nursery.  Since 1912, Winchester Hospital has been a trusted pillar of the community and is recognized for outstanding quality and high satisfaction scores. In 2003, we became the first community hospital in Massachusetts to achieve Magnet status -  the industry’s gold standard for nursing excellence.  We were re-accredited for the 4th time in 2018. Our mission To Care. To Heal. To Excel. In Service to Our Community is achieved through streamlined, coordinated and comprehensive high-quality, compassionate care close to home.

 

About the Job

KNOWLEDGE, SKILLS, ABILITIES:

 

  1. High school diploma preferred.
  2. Typing skills essential – a minimum of 30 wpm utilizing a headset.
  3. Previous customer service and answering service experience preferred. 
  4. Experience in a high stress inbound call center processing a large number of calls preferred. 
  5. Excellent communication speaking skills, hearing and speech articulation, along with accurate spelling.
  6. Professional teamwork skills along with excellent customer relations and service skills. 
  7. Skill and ability to interact with various levels of management, physicians, and other medical related providers.

Shift

Per diem as needed by department

About Us

The Lahey Model of Care—right care, right time, right place—is exactly what patients, providers and payers need and deserve. Identifying and delivering on this convergence of interests has positioned Lahey Health for further growth. Our model ensures care is highly coordinated and locally delivered, with lower costs and exceptional quality.

Lahey Health is a robust, regional system including a teaching hospital, community hospitals, primary care providers, specialists, behavioral and home health services, skilled nursing and rehabilitation facilities, and senior care resources throughout northeastern Massachusetts and southern New Hampshire. The system has a global presence with programs in Canada, Jordan and Bermuda.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.