Lahey Health Behavioral Services is part of a vibrant and growing health care system, recognized as a trailblazer in medicine and a standard bearer in patient experience. It includes an award-winning academic medical center, a superb constellation of community hospitals, home care services, rehabilitation facilities and more.
We are committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environment for all colleagues, where respect is foundational and performance is rewarded.
About the Job
The project manager is primarily responsible for leading and facilitating project assigned, specifically the planning, analysis and evaluation and implementation of projects to support strategic and operational needs of Lahey Health Behavioral Services. This position will support LHBS’ commitment to improve workflow processes, improve client/patient, clinician and staff satisfaction as well as achieving system level objective results through project management skills.
- Partner and collaborate with key stakeholders to create a comprehensive and detailed project plan to be shared with leadership and other key stakeholders. Prepare Scope of Work, as well as additional support documentation needed for projects such business process diagrams, project management workbooks, templates. Manage change to project scope, project schedule and project cost using appropriate verification techniques. Ensure resource availability and allocation, as well as identify resources short falls. Ensure projects adhere to frameworks and all documentation is maintained appropriately to include create and maintain comprehensive project document repository, plans and reports. Ensure standards and requirements are met through conducting quality assurance testing.
- Successfully engages across the organization to ensure that the targets and execution of the projects are aligned with the business unit targets and overall agency and system strategy. Maintains and facilitates a performance improvement culture. Serves as an impactful change agent. Takes initiative to reach out and drive changes. Develops teams to thrive on change and inspires colleagues to embrace and embed new ways of working. Tracks project performance, specifically to analyze the successful completion of short and long-term goals using appropriate tools and techniques. Meets budgetary objectives and make adjustments to project constraints based on financial analysis in partnership with finance. By collaborating with practice managers at assigned practice sites, the project manager will conduct time observation studies, identify waste in the process, prepare and analyze data and share findings with the project teams.
- Supports communication by facilitating a multitude of leadership meetings, including but not limited to LHBS leadership, strategic initiative steering committee and operational teams, and program directors. (Across all internal and external teams, client/partner stakeholders, management, etc.), for project status, major milestones, issues, releases schedule and pertinent changes from concept through live deployment. Manage and track all projects through continuous improvement methodologies.
- Report and escalate to the Directors and key stakeholders, as needed. Tracks, assesses, manages and monitors project risks and issues via logs and provides solutions where applicable to minimize risks/issues.
- Manages “medium” to “large” scope organizational projects and initiatives. Types of projects include the integration of behavioral health in all employed primary care practices, the expansion of a call center for the centralization of all behavioral health beds, and support with the implementation of strategic initiatives identified in the agency strategic plan. Other system level initiatives as requested from leadership teams.
QUALIFICATIONS & EDUCATION:
- Bachelor’s degree required. Business, Healthcare, Organizational Management, Quality or related field is preferred.
- Masters Business, Healthcare, Organizational Management or related field highly desirable or equivalent industry training and experience.
Licensure, Certification & Registration:
- Project Management Professional (PMP) required
- Lean/Six Sigma desirable, but not required
- 2+ years in healthcare process improvement and health operations implementation experience required.
- 4+ years direct operations management, performance improvement or consulting experience in one or more of the following areas: Strategic planning, operations management, quality improvement, process improvement
- Experience in behavioral health, desired
- Experience with larger, complex projects, preferred
Full time: 40 hours
Hours: 8:30 AM - 5:00 PM
The Lahey Model of Care—right care, right time, right place—is exactly what patients, providers and payers need and deserve. Identifying and delivering on this convergence of interests has positioned Lahey Health for further growth. Our model ensures care is highly coordinated and locally delivered, with lower costs and exceptional quality.
Lahey Health is a robust, regional system including a teaching hospital, community hospitals, primary care providers, specialists, behavioral and home health services, skilled nursing and rehabilitation facilities, and senior care resources throughout northeastern Massachusetts and southern New Hampshire. The system has a global presence with programs in Canada, Jordan and Bermuda.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.