Escort Messenger

Location: Burlington, MA
Job ID: 153605-1A
Date Posted: Apr 17, 2019

Job Description

Welcome To

Lahey Health is a vibrant and growing health care system, recognized as a trailblazer in medicine and a standard bearer in patient experience. It includes an award-winning academic medical center, a superb constellation of community hospitals, home care services, rehabilitation facilities and more.

We are committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environment for all colleagues, where respect is foundational and performance is rewarded.

About the Job

Under the supervision of the department manager and/or supervisor and following established procedures, performs a variety of duties including assisting patients as they transfer between departments and picking-up and delivering mail, medical records, specimens and equipment.

Essential Duties & Responsibilities including but not limited to:


  1. Patient Escort: Properly and safely uses wheelchairs and stretchers to transport patients throughout the clinic.  Utilizes proper lifting techniques and all other safeguards as defined by Lahey Clinic.  Assures accuracy by matching patient ID bracelet with information provided on escort request paperwork.  Ensures that all relevant charts, records, and requisitions accompany the patient to all testing areas.  Picks up and delivers all patient-related items as requested by the dispatcher.  Inspects transport equipment prior to each transport to ensure that it is in proper working order, and reports any equipment that may be in need of repair.  Responds to pages within five (5) minutes.  Notifies dispatcher of any problems with or changes to an assigned call.
  1. Messenger: Transports incoming and outgoing mail between departments; delivers patient charts to assigned floors.
  1. Mail Room: Sorts incoming and outgoing mail.  Applies appropriate postage, and prepares outgoing mail for pick-up.  Maintains mail on shelves and cart in a neat and orderly manner.  Inspects postage and mailing machines to ensure that they are in proper working order, and reports any equipment that may be in need of repair.
  1. Equipment Transport: Ensures that oxygen tanks are properly filled to capacity prior to attempting patient transport.  Ensures that all equipment used for transport is returned to its proper location upon completion of the call.
  1. Incorporates Lahey Clinic Guiding Principles , Mission Statement and Goals  into daily activities. 
  1. Complies with all Lahey Clinic Policies.
  1. Complies with behavioral expectations of the department and Lahey Clinic.
  1. Maintains courteous and effective interactions with colleagues and patients.
  1. Demonstrates an understanding of the job description, performance expectations, and competency assessment.
  1. Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
  1. Participates in departmental and/or interdepartmental quality improvement activities.
  1. Participates in and successfully completes Mandatory Education.
  1. Performs all other duties as needed or directed to meet the needs of the department.



20 hours; days


Education:  High school diploma or equivalent.

Licensure, Certification, Registration:  None required

Skills, Knowledge & Abilities: Must be able to read, write and comprehend English and perform alpha-numeric sorting.  In the absence of any of these skills, demonstrates the ability to be thoroughly trained to meet organizational standards.

Experience:     1 year of experience in a related setting.