Project Manager, Performance Improvement

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Location: Burlington, MA
Job ID: 154109-1A
Date Posted: Apr 21, 2020
Category: Professional

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Job Description

Welcome To

Lahey Health Shared Services is part of a vibrant and growing health care system, recognized as a trailblazer in medicine and a standard bearer in patient experience. It includes an award-winning academic medical center, a superb constellation of community hospitals, home care services, rehabilitation facilities and more.

We are committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environment for all colleagues, where respect is foundational and performance is rewarded.

About the Job

Do you enjoy helping others? Do you want to be a part of a larger effort to make wide-scale change through coaching, problem solving and collaboration? Are you trained in lean, project management and health systems?

At Beth Israel Lahey Health, the Performance Improvement Operations department is seeking highly qualified, motivated professionals to assist teams in driving waste out of their daily processes in order to provide high quality, team-based care. As a project manager and continuous improvement specialist, you will have the opportunity to build multidisciplinary teams and coach them to use the science of improvement to achieve their goals. Working with frontline staff, core managers and senior leadership, this role creates great opportunity for both teaching and learning. You will help develop others while always seeking to develop yourself.

Our team is made up of business, healthcare and engineering professionals with a diverse set of skills and experience. We value teamwork and collaboration balanced by a quest for continuous improvement through insight and initiative. If you are passionate about improvement and enjoy working with others, you would be the perfect fit for our team.

Key responsibilities include but are not limited to:

  • Skilled in continuous improvement methodologies such as Lean, A3, DMAIC, root cause problem solving as well as process management and change management.
  • Partner and collaborate with stakeholders, executive and leadership level personnel, along with other business and technical teams to create project plans, objectives, and assure deadlines are met.
  • Possess strong problem solving, critical thinking, organization, presentation facilitation and communication skills.
  • Maintains and facilitates a performance improvement culture. Serves as an impactful change agent. Takes initiative to reach out and drive changes.
  • Develops teams to thrive on change and inspires colleagues to embrace and embed new ways of working.
  • Ability to manage “medium” to “large” scope organizational projects and initiatives.Types of projects include but are not limited to Primary care practice
  • redesign.
  • Oversees the quality and appropriateness of the work performed to ensure it delivers measurable business benefits.
  • Supporting a professional team by leading, training, and coaching associates leading improvement projects and implementing continuous improvement methodologies and tools.
  • A commitment to ongoing learning.
  • Travel locally within MA to other Lahey sites - 50% - 70% (not over-night).

We are excited to meet you! Apply to join our team.


About Us

The Lahey Model of Care—right care, right time, right place—is exactly what patients, providers and payers need and deserve. Identifying and delivering on this convergence of interests has positioned Lahey Health for further growth. Our model ensures care is highly coordinated and locally delivered, with lower costs and exceptional quality.

Lahey Health is a robust, regional system including a teaching hospital, community hospitals, primary care providers, specialists, behavioral and home health services, skilled nursing and rehabilitation facilities, and senior care resources throughout northeastern Massachusetts and southern New Hampshire. The system has a global presence with programs in Canada, Jordan and Bermuda.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.