Practice Coordinator III/ Primary Care/ Full Time

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Location: Winchester, MA
Job ID: 153773-1A
Date Posted: Apr 1, 2019

Job Description

Welcome To

Winchester Hospital is a leading community hospital north of Boston. The hospital offers a full range of medical services including maternity care and a Level IIB Special Care Nursery.  Since 1912, Winchester Hospital has been a trusted pillar of the community and is recognized for outstanding quality and high satisfaction scores. In 2003, we became the first community hospital in Massachusetts to achieve Magnet status -  the industry’s gold standard for nursing excellence.  We were re-accredited for the 4th time in 2018. Our mission To Care. To Heal. To Excel. In Service to Our Community is achieved through streamlined, coordinated and comprehensive high-quality, compassionate care close to home.

 

About the Job

GENERAL SUMMARY:  Coordinates the day-to-day operations of a multiple provider practice with generally more than 10 FTEs, which includes patient flow, provider schedules, charge entry, deposit of co-payments, and staff supervision, to insure practice growth, profitability, quality care, and patient, provider, and staff satisfaction.  Works closely with Practice Operations Manager to communicate practice needs, problems, and concerns and to communicate ideas and suggestions to increase patient volume and improve practice’s financial position.  Supports and communicates WPA policies and procedures to providers and practice staff.  Extended hours may be required to attend meetings, insure practice staffing and meet deadlines.

 

PRINCIPAL FUNCTIONS:

 

  1. Exemplifies Winchester Hospital’s values and Service Excellence standards.  Commits to making every encounter with our patients, patients’ family, co-workers, physicians and other customers the best that it can be.

 

  1. Complies with all Winchester Hospital and WPA policies and the Code of Business Conduct.  As required, maintains current tuberculosis testing.  Takes responsibility for own safety as well as the safety of patients, patients’ family, co-workers, physicians and other customers.

 

  1. Demonstrates cost conscious awareness by comparing and analyzing practice expenditures monthly and efficiently utilizing staff and supplies within budgetary guidelines.  Reviews monthly practice reports and recommends ways to reduce overhead.

 

  1. Works with Practice Operations Manager to develop supply, capital,  staff budgets, and revenue projections.

 

  1. Authorizes, monitors and processes all practice expenditures per WPA policies and

      procedures.  Develops and maintains a system for purchasing ensuring “best pricing” is obtained for all practice purchases.  Coordinates timely and accurate submission of payroll time sheets.

 

  1. Interviews, hires, orients, trains, and evaluates performance of, and when necessary,

     disciplines practice staff.  Provides guidance in effective problem solving to all practice staff. Conducts regular staff meeting to promote communication and facilitate problem solving and planning.

 

7.   Coordinates the effective operation of the front desk ensuring a customer service focus

while gathering appropriate information needed for clinical care and billing.  Responsible for accurate and timely submission of patient charges. Provides backup support to all practice staff.

 

8.   Ensures a safe working environment by resolving maintenance, housekeeping and

      physical plant problems.  Ensures that office and clinical equipment is kept in good

      working order.  Monitors service contracts and arranges for repairs and/or preventive

      maintenance.

 

  1. Participates in the following:
  1. Mandatory training requirements as per hospital/unit policies
  2. Continuing education/inservices to enhance knowledge
  3. Staff meetings
  4. Performance improvement initiatives
  5. Orientation of new staff, students and/or volunteers

 

KNOWLEDGE, SKILLS, AND ABILITIES:

 

  1. High School diploma or equivalent required.   

2.   At least three years experience in a medical office setting.

3    Keyboarding ability and knowledge of practice management software

  1. Ability to solve problems and prioritize multiple demands.

5.   Knowledge of medical terminology

6.   Knowledge of insurance, coding and billing regulations

 

LICENSE, CERTIFICATION REQUIRED:  None Required

 

LIFE SUPPORT CERTIFICATION REQUIRED:  None Required             

 

AGE SPECIFIC REQUIRMENTS:  Not Applicable

 

PHYSICAL, MENTAL AND VISUAL REQUIRMENTS:

 

  1. Ability to communicate orally and in writing.
  2. Ability to use computer.
  3. Ability to proofread documents and check for accuracy.
  4. Valid driver’s license and motor vehicle to travel to off site meetings.
  5. Ability to occasionally lift or move boxes of supplies or forms up to 30 pounds.

 

OSHA EXPOSURE:   Job involves possible exposure to blood, body fluids or tissues.

 

REPORTING RELATIONSHIP AND SUPERVISORY RESPONSIBILITY:

 

  1. Reports to Practice Operations Manager.
  2. Responsible for supervising the work of others.

Shift

DAYS / 40 HOURS / WINCHESTER, MA

About Us

The Lahey Model of Care—right care, right time, right place—is exactly what patients, providers and payers need and deserve. Identifying and delivering on this convergence of interests has positioned Lahey Health for further growth. Our model ensures care is highly coordinated and locally delivered, with lower costs and exceptional quality.

Lahey Health is a robust, regional system including a teaching hospital, community hospitals, primary care providers, specialists, behavioral and home health services, skilled nursing and rehabilitation facilities, and senior care resources throughout northeastern Massachusetts and southern New Hampshire. The system has a global presence with programs in Canada, Jordan and Bermuda.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.