Medical Secretary - Plastic Surgery - Lexington Site

Location: Lexington, MA
Job ID: 153580-2A
Date Posted: Jun 18, 2019

Job Description

Welcome To

Lahey Health is a vibrant and growing health care system, recognized as a trailblazer in medicine and a standard bearer in patient experience. It includes an award-winning academic medical center, a superb constellation of community hospitals, home care services, rehabilitation facilities and more.

We are committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environment for all colleagues, where respect is foundational and performance is rewarded.

About the Job

Position Summary:  Under general supervision of the Director, assigned manager or designee, and in collaboration with physicians and other care providers, provides secretarial and administrative support to one or more individuals in a clinical environment.  Utilizes specific knowledge of medical terminology.


Essential Duties & Responsibilities including but not limited to:


1)      General Medical Office Functions: 

·         Maintains physician and midlevel clinic schedules on a daily/weekly/monthly basis.

·         Processes and monitors Provider time away and ensures that the information is captured in all required systems.

·         Answers a high volume of telephone calls in a professional manner and takes responsibility for appropriate dispositions and follow through on all phone calls. Accurately identifies those patients requiring immediate attention and relays this information to the appropriate personnel.

·         Utilizes Lahey Health electronic systems in order to record thorough, and complete phone messages.

·         Electronically facilitates patient prescriptions including new, refills, faxes, and prescription preauthorization’s.

  • Uses electronic systems to enter provider orders and retrieve test results.
  • Facilitates collection of outside medical records and x rays for Lahey patients and indexes paperwork for scanning process.
  • Processes forms required for insurance approvals for scheduled procedures, office visits, or tests.
  • Transcribes a variety of documents including correspondence, memos, and department/staff meeting minutes. Proofreads all documents for accuracy and completeness. 
  • In surgical departments uses electronic OR scheduling systems to view and print schedules. Monitors and track physician progress electronically.

·         Maintains provider correspondence, reports, and statistics. 

·         Makes physician travel arrangements as needed. 

·         Maintains physician curriculum vitae, bibliography and Continuing Medical Education (CME). 

·         Screens, sorts and distributes mail.

  • Operates office equipment including (but not limited to) a personal computer, Internet, voice mail, e-mail, paging systems, copy machine, transcription equipment and fax. 
  • Assists in establishing a new physician’s practice, ordering business cards, office supplies etc.


2)      Scheduling:

·         Works with provider and/or other care provider to provide access to patients and facilitate “work in” appointments as required. 

·         Schedules patients for tests and consultations as directed by the provider or other care provider. 

·         Communicates information to patients regarding requirements for appointments and test preparation, as needed. 

·         Uses clinic-wide scheduling system for updating demographic and insurance information to ensure timely and accurate billing.

·         Processes any physician or other care provider ‘bump lists’, according to protocol ensuring all patients are provided and notified of the new appointment.





Minimum Qualifications:


Education:  High school diploma or equivalent.


Licensure, Certification, Registration:   None required.


Skills, Knowledge & Abilities:

Knowledge of Medical terminology.

Proficient in standard office procedures and operation of business machines, (personal computer, fax, telephone, dictaphone, others as appropriate).

Excellent customer service and interpersonal skills; organizational skills and attention to detail.


Experience:     1 year related office and/or medical office experience.