Customer Service Representative for Service Response

Location: Winchester, MA
Job ID: 153345-1A
Date Posted: Mar 19, 2019

Job Description

Welcome To

Winchester Hospital is a leading community hospital north of Boston. The hospital offers a full range of medical services including maternity care and a Level IIB Special Care Nursery.  Since 1912, Winchester Hospital has been a trusted pillar of the community and is recognized for outstanding quality and high satisfaction scores. In 2003, we became the first community hospital in Massachusetts to achieve Magnet status -  the industry’s gold standard for nursing excellence.  We were re-accredited for the 4th time in 2018. Our mission To Care. To Heal. To Excel. In Service to Our Community is achieved through streamlined, coordinated and comprehensive high-quality, compassionate care close to home.


About the Job

Contributes to the Hospital’s mission by providing excellent customer service to patients, visitors and staff, expediting work orders/service related requests, dispatching and following up with customers regarding work order status.  This customer service staff position will have an impact on employee and patient satisfaction by being the first point of contact in our efforts to create and maintain a desirable work/patient care environment.



Required:  High School Diploma or equivalent

Preferred:  Associates Degree


Preferred:  Phone customer service experience

Other Skills/Knowledge


  • Excellent customer service and communications skills

  • Ability to communicate effectively over the phone and via email

  • For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team.

  • Ability to type 40 words per minute.

  • Basic word, excel and email applications skills.

    Preferred:  Intermediate competence with Microsoft Office applications especially Word and Excel


6:30AM-3PM Monday-Friday with Saturday rotation 8AM-4:30PM as needed by department

About Us

The Lahey Model of Care—right care, right time, right place—is exactly what patients, providers and payers need and deserve. Identifying and delivering on this convergence of interests has positioned Lahey Health for further growth. Our model ensures care is highly coordinated and locally delivered, with lower costs and exceptional quality.

Lahey Health is a robust, regional system including a teaching hospital, community hospitals, primary care providers, specialists, behavioral and home health services, skilled nursing and rehabilitation facilities, and senior care resources throughout northeastern Massachusetts and southern New Hampshire. The system has a global presence with programs in Canada, Jordan and Bermuda.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.