Supervisor Provider Enrollment

Location: Burlington, MA
Job ID: 151353-1A
Date Posted: Jan 14, 2019

Job Description

Welcome To

Lahey Hospital & Medical Center  is part of a vibrant and growing health care system, recognized as a trailblazer in medicine and a standard bearer in patient experience. It includes an award-winning academic medical center, a superb constellation of community hospitals, home care services, rehabilitation facilities and more.

We are committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environment for all colleagues, where respect is foundational and performance is rewarded.

About the Job

Under the general supervision of the Manager of Provider Enrollment, the Provider Enrollment Supervisor is responsible for training and overseeing the day to day work of the Provider Enrollment Coordinators. Communicates to manager all on-going needs for training and other resources to ensure accurate and efficient enrollment of Lahey Health providers with insurance plans. Works collaboratively with Patient Financial Services, and other departments to identify and resolve insurance plan enrollment related issues. Identifies and communicates issues that require escalation to manager for resolution in a timely manner.

Responsible for preparing and submitting provider enrollment and re-enrollment applications to insurance plans for all Lahey Health providers, and for accurately using the databases and other technologies needed to do this work. Professionally communicates both verbally and in written work regarding provider enrollment.

About Us

The Lahey Medical Staff Affairs Department is responsible for ensuring compliance with local, state, and federal government regulatory requirements/standards as well as commercial payer rules and regulations related to credentialing and enrollment of healthcare providers.  This department works closely with a diverse team of professionals overseeing business processes associated with provider credentialing and enrollment as well as system reimbursement, customer service, and compliance.  

Additionally, The Provider Enrollment team plays a vital role in making sure Lahey Health is able to collect payments on behalf of providers and facilities for healthcare services rendered.


Education: Work requires the knowledge of theories, principles, and concepts typically acquired through completion of an Associate degree in healthcare or related field.

Licensure, Certification, Registration:  N/A

Skills, Knowledge & Abilities: Three - five years working within a healthcare facility or health insurance plan provider enrollment setting. Significant experience using Google G-Suite, Microsoft Word and Excel required.

Experience:     Knowledge of ECHO credentialing software and associated applications strongly preferred. Recent Supervisory experience desired.

Excellent interpersonal, communication and customer service skills.  Ability to work under minimal supervision and to adapt quickly to changes within the environment.