Family Partner, Emergency Services

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Location: Lowell, MA
Job ID: 152524-1A
Date Posted: Sep 20, 2019
Category: Clinical Support

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Job Description

Welcome To

Lahey Health Behavioral Services is part of a vibrant and growing health care system, recognized as a trailblazer in medicine and a standard bearer in patient experience. It includes an award-winning academic medical center, a superb constellation of community hospitals, home care services, rehabilitation facilities and more.

We are committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environment for all colleagues, where respect is foundational and performance is rewarded.

About the Job

Family Partner staff work collaboratively with MCI Coordinator and Clinicians to intervene and stabilize youth in crisis, with a focus on providing support to parents, helping parents navigate the mental health system, and offering their own personal experience to help educate the next steps for the youth in crisis.


  • Work with family towards meeting goal(s) established in an existing behavioral health treatment plan/care plan.
  • Support the parent/caregiver’s capacity to ameliorate or resolve the youth’s emotional or behavioral needs and strengthen their capacity to parent.
  • Work one-on-one and maintain regular frequent contact with the parent(s)/caregiver(s) in order to provide education and support throughout the care planning process, attends Care Plan Team (CPT) meetings, and may assist the parent(s)/ caregiver(s) in articulating the youth’s strengths, needs, and goals for ICC to the care coordinator and CPT.
  • Educate parents/ caregivers about how to effectively navigate the child-serving systems for themselves and about the existence of informal/community resources available to them; and facilitates the parent’s/caregiver’s access to these resources.
  • Coordinate and communicate with members of the CBHI programs to serve as liaison between ESP and CBHI in order to support the Individual Care Plan.
  • Complete timely and accurate documentation to reflect services provided.
  • Person carries a caseload as assigned.
  • Communicate with Managed Care Entities to ensure authorization for services provided.
  • Other related duties as assigned.


  • Experience as a caregiver of a youth with special needs, and preferably a youth with mental health needs;
  • Bachelor’s degree in a human services field from an accredited university and one year of experience working with the target population; or
  • Associate’s degree in a human service field from an accredited school and one year of experience working with children/adolescents/transition age youth; or
  • High school diploma or GED and a minimum of two years of experience working with children/adolescents/transition age youth; and experience in navigating any of the child and family serving systems and teaching family members who are involved with the child and family serving systems.
  • Must be able and willing to transport persons served. As such, all qualified candidates must have a valid driver's license, good driving record, and reliable vehicle. Travel and an ability to meet persons served in a variety of outreach settings are required.

Scheduled Hours

8 hours, part-time.

About Us

The Lahey Model of Care—right care, right time, right place—is exactly what patients, providers and payers need and deserve. Identifying and delivering on this convergence of interests has positioned Lahey Health for further growth. Our model ensures care is highly coordinated and locally delivered, with lower costs and exceptional quality.

Lahey Health is a robust, regional system including a teaching hospital, community hospitals, primary care providers, specialists, behavioral and home health services, skilled nursing and rehabilitation facilities, and senior care resources throughout northeastern Massachusetts and southern New Hampshire. The system has a global presence with programs in Canada, Jordan and Bermuda.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.