Director of Site Operations/Full Time/Burlington,MA

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Location: Burlington, MA
Job ID: 147337-1A
Date Posted: Jun 3, 2019
Category: Professional

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Job Description

Welcome To

Primary Care  is part of a vibrant and growing health care system, recognized as a trailblazer in medicine and a standard bearer in patient experience. It includes an award-winning academic medical center, a superb constellation of community hospitals, home care services, rehabilitation facilities and more.

We are committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environment for all colleagues, where respect is foundational and performance is rewarded.



Travel to local practices may be required


Essential Duties & Responsibilities including but not limited to:


Directs operational initiatives to support primary care and specialty expansion through NMP including all  

aspects of practice development.  Interacts with Business Development, Recruiting and Facilities on new

acquisitions and existing practice renovations and expansion efforts


• Manages supervisors/team leaders either directly or through subordinates to supervise staff in multiple practice locations. Provide feedback, recognition and support for management team. Evaluate training needs and coordinate ongoing management staff training and education.

• Works to develop management team and support managers with staffing issues such as work schedules, performance improvement, disciplinary action and changes in staffing levels make recommendations for augmenting staffing levels or downsizing/restructuring. Assists with interpreting and enforcing personnel policies.

• Principle liason with all clinicians to ensure their satisfaction with the administrative and financial support of their practice. Interacts closely with practice Medical Directors and Sr. Vice President to address productivity or performance/behavioral issues, responds to physician complaints or concerns.

• In conjunction with the Sr. Vice President, develops programs and processes to insure quality patient care initiatives are met.

• Set performance expectations for all staff in conformance with policies and expectations.

• Conduct interviews and participate in hiring decision for management level positions and key site personnel; coordinate site orientation program for new managers and physicians..

• Conduct performance evaluations and administer merit salary increases in accordance with established salary budget.

• Oversees managers in the preparation of annual budgets and maintain control over yearly operational budgets. Forecast needs for personnel, supplies, equipment and training. Prepare and present the final Practice annual budget for multiple sites.

• Assist managers in maintaining control over yearly operational budgets. Create awareness of physician group budget process, productivity/ revenue projections, and ongoing involvement in assessment of revenues and expenses. Work closely with managers to minimize overtime expenses and maintain budget levels.

• Work closely with the Regional Managed Care office to maximize the Site financial performance. In conjunction with the Sr. Vice President, implements systems as necessary to improve performance. Attends managed care meetings as necessary to be sure that Site Managers/Supervisors, Providers and staff are aware of necessary procedures.

• Monitor the physical plant to ensure the maintenance of an appropriate environment. Identify construction, remodeling, redecorating or relocation requirements. Perform a cost assessment, vendor selection and negotiate terms/conditions of leases, construction arrangements and equipment purchases.

• Monitor staff, physician and patient satisfaction. Keep Sr. Vice President advised of problems, ongoing issues, physician complaints and relevant concerns.

• Maintain contact with local community resources to develop the practice and identify growth opportunities. Suggests marketing and advertising strategies for practices. Seeks out and follows-up on opportunities to increase awareness of new physicians and practices throughout the communities served.

• Works as part of the Community Group Practice team for issues such as, but not limited to, IS conversions, new program development and JCAHO compliance.

• Performs other tasks and projects as requested by Physicians and CGP Sr. Vice President.

• Reviews and analyzes performance data and provides reports to clinicians and CGP Administration as appropriate.



  1. Adheres to department goals and priorities and organizes work to meet them.
  1. Manages and improves services by working with appropriate department managers to achieve excellence in service.
  1. Supports new ideas and changes within the department.  Adapts to change and situations in a positive manner and works to effect that change.
  1. Keeps all management, leadership and colleagues updated on current changes and communicates new information.
  1. Accepts, completes, and reports on special assignments within the agreed upon time.
  1. Communicates with colleagues through regularly scheduled meetings.   
  1. Sets a positive example by maintaining a productive and cooperative team working atmosphere.
  1. Works collaboratively across department and service lines to solve problems, to improve processes and to integrate services.
  1. Works proactively to meet future departmental/clinic needs.


Lahey Health Requirements

  1. Maintains strict adherence to the Lahey Health Confidentiality policy.
  1. Incorporates Lahey Health Guiding Principles:  Mission Statement and Goals into daily activities. 
  1. Complies with all Lahey Health Policies.
  1. Complies with behavioral expectations of the department and Lahey Health.
  1. Maintains courteous and effective interactions with colleagues and patients.
  1. Demonstrates an understanding of the job description, performance expectations, and competency assessment.
  1. Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
  1. Participates in departmental and/or interdepartmental quality improvement activities.
  1. Participates in and successfully completes Mandatory Education.
  1. Performs all other duties as needed or directed to meet the needs of the department.


Minimum Qualifications:

Education: Masters Degree in business management, healthcare management or related discipline or equivalent education and experience

Licensure, Certification, Registration:

Skills, Knowledge & Abilities:  Strong knowledge of clinical practices. Excellent personnel management skills and demonstrated ability to provide leadership. Strong approach and commitment to cost containment. Exceptional written and verbal communication skills. Must be a self-starter, able to work with minimal supervision and direction. In the absence of any of these skills, demonstrates the ability to be thoroughly trained to meet organizational standards.

Experience: Seven to ten years managing an administrative or clinical department within a medical facility or a medical group practice.

O-About Us

At Lahey Hospital & Medical Center, as one of the world's premier health care organizations, we provide superior health care leading to the best possible outcome for every patient. We exceed our patients' high expectations for service each day. We also help advance medicine through research and the education of tomorrow's health care leaders

We care for our patients with compassion and openness, unsurpassed expertise, a drive for continuous learning improvement, and with respect, caring, teamwork, excellence and commitment to doing our personal best.

Join our team and our mission of excellence by applying today!