Systems Administrator Citrix

Location: Woburn, MA
Job ID: 146296-1A
Date Posted: Nov 1, 2018

Job Description

Welcome To

Lahey Health is a vibrant and growing health care system, recognized as a trailblazer in medicine and a standard bearer in patient experience. It includes an award-winning academic medical center, a superb constellation of community hospitals, home care services, rehabilitation facilities and more.

We are committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environment for all colleagues, where respect is foundational and performance is rewarded.

About the Job

Essential Duties & Responsibilities including but not limited to:

  • Configures and administers all components of Citrix infrastructure including application publishing, system monitoring, troubleshooting, end user support, license monitoring, and system documentation.
  • Manage build, test and deployment of a streamed image(s) that fully meet Lahey Health feature, function and performance objectives.
  • Maintain virtual production and test environments to be identical and to N-1 software version compliance.
  • Provides support to all IT teams in triaging problems. Processes work orders and trouble tickets generated by the IT Help Desk in a timely fashion.
  • Evaluates requests to publish applications, coordinates pilot group testing, submits change requests, and publishes applications.
  • Configures, tests, and maintains application upgrades.
  • Actively participates in requirements gathering and design for the virtual environment.
  • Manage build, test and deployment of a streamed image(s) that fully meet Lahey Health feature, function and performance objectives.
  • Maintain virtual production and test environments to be identical and to N-1 software version compliance.
    10. Maintain production streamed image(s) to be 100% compliant with Lahey Health security policy.
  • Provide operational support to include performance tuning, capacity planning and maintenance that is fully compliant with Lahey Health change control policy.
  • Carries a pager and participates in off-hours on-call schedule. May work weekends and holidays to provide technical support to the institution.
  • Maintain service support knowledge base to be current and accurate for use by support service personnel.
  • Prepares work plans as needed; keeps to milestone schedules and deliverables.

Organizational Requirements:

  • Maintain strict adherence to the Lahey Health Confidentiality policy.
  • Incorporate Lahey Health Standards of Behavior and Guiding Principles into daily activities.
  • Comply with all Lahey Health Policies.
  • Comply with behavioral expectations of the department and Lahey Health.
  • Maintain courteous and effective interactions with colleagues and patients.
  • Demonstrate an understanding of the job description, performance expectations, and competency assessment.
  • Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
  • Participate in departmental and/or interdepartmental quality improvement activities.
  • Participate in and successfully completes Mandatory Education.
  • Perform all other duties as needed or directed to meet the needs of the department.


  • Bachelors of Science degree in Computer Science, or Information Technology.
  • In the absence of a Bachelor’s degree, 8 years’ experience to include experience listed below.

Licensure, Certification & Registration:

  • CCP-V certification (Citrix Certified Professional for Virtualization) preferred


  • A minimum of three (3) years of progressively responsible experience in an Information Technology support environment
  • Experience deploying Citrix technologies in an environment with incident management, change management, root cause analysis and service support systems

Skills, Knowledge & Abilities: 

  • Practical experience and current product implementation skills working with Citrix XenDesktop Version 5.6+ required.
  • Familiarity with Citrix XenServer 6+
  • Familiarity with Citrix XenApp 6.5+
  • Practical experience and knowledge of networking, virtualization, storage, computing, desktop and wireless technologies.
  • Problem solver, consensus builder, results oriented with ability to quickly take action to achieve goals
  • Energetic, self-confident, persuasive.
  • Solid technical grounding, project management and implementation experience.
  • Ability to work in a fluid team environment and contribute a broad range of skills and knowledge as the situation demands.
  • Ability to make independent decisions that have enterprise wide influence on end user experience and manage end users experience to Lahey Health service standards.

About Us

Lahey Health Shared Services (LHSS) provides unified and streamlined administrative and operational services and support to all members of the Lahey Health system.

Through use of best practices, LHSS achieves greater efficiency and effectiveness across Lahey Health, helping create the most effective organization possible, for both our patients and our employees. LHSS is dedicated to leveraging resources across the organization to ensure high-quality, high-value care to the people and communities we care for so proudly.