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Patient Care Coord OBOTJob ID 150108 Date posted 09/15/2018
Under the general supervision of the Office Based Opioid Treatment (OBOT) Nurse Care Manager, the Patient Care Coordinator provides administrative and clinical support within the OBOT programs located in Danvers and Gloucester. The Patient Care Coordinator gathers patient information for registration, schedules appointments, verifies demographic and insurance information and assists in the facilitation of patient flow throughout the OBOT program.
1. Greets and provides assistance to visitors, patients and employees in a professional and courteous manner.
2. Answers and directs telephone calls and other inquiries to the appropriate person, assisting callers as needed.
3. Updates patient data and schedules appointments.
4. Discusses fees and financial policies with patients.
5. Screens potential new patients to the OBOT program. Summarizes the information and presents it to the Nurse Care Manager to further evaluate and decide on next steps.
6. Accurately obtains patients vital signs and completes drug screens.
7. Follows up with patients as needed and provides them with necessary information to facilitate ongoing treatment.
8. Composes correspondence, memoranda and spreadsheets, proofreads documents for typographical errors and makes revisions. Submits documents to supervisor or other designated department personnel for approval.
9. Meets with patients and collects screening information at intake.
10. Prepares reports required for submission to the technical assistance vendor.
11. Completes Virtual Gateway EIM/ESM enrollment and disenrollment forms.
12. Assist with clinical materials such as: charts, folders, consents and educational materials.
13. Operates standard office equipment i.e. fax, telephone, copier. Assists in the care and
maintenance of department equipment and supplies. Reports any malfunctioning equipment to IT Help Desk or appropriate department.
14. Attends and participates in meeting, as required.
15. Routinely handles large amounts of sensitive, confidential information and maintains confidentiality.
Listens and gets clarification when needed; responds well to questions. Writes clearly and informatively. Ability to respond to common inquiries or complaints from consumers, regulatory agencies, or other services providers. Ability to define problems, collect data, establish facts and draw valid conclusions.
Minimum requirements include:
High School diploma
Experience working with persons with addictive disorders
Valid, current driver?s license required
Computer skills and the ability to learn new software programs and willingness to document in an Electronic health Record
Preferred requirements include:
Associates degree in human services, psychology or another related field
Knowledge of the addiction treatment system,
Full time, 40 hours per week, benefited position
Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, ability to travel and attend meetings at various sites; strength to lift and carry materials weighing up to 10 pounds;