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Intensive Care Coord Haverhill

Job ID 150053 Date posted 09/08/2018

Under the direction of the Sr. ICC or Program Director, the ICC facilitates care planning and coordination of services for eligible youth with serious emotional disturbance, under the age of 21. Care planning is driven by the needs of the youth and developed through a Wraparound planning process consistent with Systems of Care philosophy.

ICC provides a single point of accountability for ensuring that medically necessary services are accessed, coordinated, and delivered in a strength based, individualized, youth/family-driven, and culturally relevant manner.


1. Facilitate the development of a Care Planning Team (CPT) comprised of both formal and natural support person.

2. Coordinate and communicate with members of the CPT to ensure implementation of the Individual Care Plan and Safety Plan.

3. Work directly with the youth and family to implement elements of the CPT. Meetings may occur in the office or in a community location such as the family's home, school, etc.

4. Coordinate the delivery of available services/serve as hub for other Children?s Behavioral Health Initiative (CHBI) services as applicable.

5. Monitor and review progress towards ICP.

6. Complete timely and accurate documentation to reflect services provided.

7. Staff person can only bill for services rendered and those that are billable according to the specifications.

8. Person carries a caseload as assigned.

9. Communicate with Managed Care Entities to ensure authorization for services provided.

10. Meet productivity standard for hours worked (not applicable for Fee-For-Service staff).

11. Build and adjust schedule as necessary to meet the needs of persons served. Situations may arise when staff may need to schedule/ hold appointments 8 a.m. ? 8 p.m.

12. Afternoon/evening hours are required. Staff must be willing to schedule and hold appointments 8 a.m. ? 8 p.m. based upon the needs of the families served. ICCs are required to be available by telephone from 8 a.m. to 8 p.m. during the business week.

13. Uphold values and mission of the CBHI.

14. Other related duties as assigned.


-Master Degree must be in a mental health field (including, but not restricted to, counseling, family therapy, social work, psychology, etc.) from an accredited college or university,

-Intensive Care Coordinators with bachelor degree must have a degree in a human services field from an accredited academic institution and one year of relevant experience working with families or youth, if the bachelor?s degree is not in a human services field, additional life or work experience may be considered in place of the human services degree, or;

-Intensive Care Coordinators with an associate degree or high school diploma and a minimum of five (5) years of experience working with the target population; experience in navigating any of the child/family-serving systems; and experience advocating for family members who are involved with behavioral health systems.



Scheduled Hours


Physical Requirements

Must be able and willing to transport persons served. As such, all qualified candidates must have a valid driver's license, good driving record, and reliable vehicle. Travel and an ability to meet persons served in a variety of outreach settings is required.

How To Apply

Please apply directly online at Use the Job ID number 150053 to quickly locate the appropriate job listing. Once you have located the desired job, click on the checkbox in the 'Select' column, and then click the 'Apply Now' button, located at the bottom of the screen. Please note you are only able to select 5 jobs at a time.

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