Skip Navigation
Our Future Begins With You
Our Future Begins With You
header image doctor

Practice Manager/Full Time/Billerica

Job ID 149894 Date posted 08/29/2018

Position Summary: Under the general direction of the Director of Site Operations or the Practice Manager, is responsible for the day-to-day managerial and operational responsibilities of running a primary care site of multiple health care providers.

Essential Duties & Responsibilities including but not limited to:

• Interviews and makes final selection of applicants for employment.
• Reviews work schedules for staff.
• Makes decisions about job performance ratings.
• Selects colleagues for transfer, promotion, and special training to ensure most effective utilization of individual skills and staff development.
• Supervises work performance of the staff to ensure adherence to established standards.
• Reviews work performance and makes decisions for pay increases, promotions, transfers and other human resource actions.
• Trains new staff in department policies and procedures.
• Orients colleagues that are new to area or new to the performance of specific tasks.
• Establishes work schedules and assigns staff to specified areas of the department.
• Counsels, disciplines and recommends discharge as necessary.
• Determines if retraining is necessary.
2) Implement and insure application of organizational and site policies and procedures. Monitors compliance to insure maximum enhancement of the revenue cycle process.
3) Identifies continuous quality improvement opportunities within the site. Implements and monitors changes for updates as necessary.
4) Communicate with DSO or Practice Manager on a regular basis to evaluate site operations.
5) Develop, establish and improve site-specific systems, procedures and policies to improve overall site efficiency.
6) Act as a liaison between support staff and providers.
7) Participate in the preparation of the annual budget and maintain expense controls adhering to budgetary guidelines.
8) Monitor and insure adherence to safety protocol and OSHA compliance.
9) Respond to patient complaints and handle difficult patients.
10) Monitors and addresses staffing issues to insure appropriate coverage to support patient flow.
11) Develop and monitor provider weekly schedules, on-call schedules updating IDX Master Scheduling System as necessary.
12) Oversees all computer operations for the site. Acts as liaison to all departments as necessary to insure appropriate access and use of systems and software necessary to run the Site. (i.e. IDX, Misys, aChart, Scan, Medaptus, Sunquest etc.)
13) Supports front office staff and provides coverage as needed in administrative or clinical areas (as defined by established policy and protocol) provides back-up coverage during staff shortages, during crisis situations and for evaluation..
14) Conduct regular meetings with medical staff and support staff to insure consistent and timely flow of communication.
15) Maintain responsibility for petty cash; reconcile petty cash fund.
16) Calculate weekly time cards.
17) Coordinates maintenance, repair and cleaning of the Site. Monitors professional physical appearance of building and office space.
18) Coordinate facility construction, remodeling, redecorating or moves in conjunction with the DSO or Practice Manager.
19) Control supply ordering/receiving and inventory for office. (Including clerical, medical, furniture and equipment needs within specified guidelines.)
20) Responsible for first level credentialing for providers (i.e. updating licensures, MSO information etc.).
21) Incorporates Lahey Clinic Guiding Principles , Mission Statement and Goals into daily activities.
22) Complies with all Lahey Clinic Policies.
23) Complies with behavioral expectations of the department and Lahey Clinic.
24) Maintains courteous and effective interactions with colleagues and patients.
25) Demonstrates an understanding of the job description, performance expectations, and competency assessment.
26) Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
27) Participates in departmental and/or interdepartmental quality improvement activities.
28) Participates in and successfully completes Mandatory Education.
29) Performs all other duties as needed or directed to meet the needs of the department.


Minimum Qualifications:

Education: Bachelor?s degree in health care, business management or related discipline or equivalent education and experience.

Licensure, Certification, Registration: Site Managers who are also licensed nurses in the State of Massachusetts (Registered Nurse or Licensed Practical Nurse) must also maintain BLS certification through American Heart Association.

Skills, Knowledge & Abilities: Demonstrated management and/or supervisory skills, strong approach and commitment to cost containment and exceptional written and verbal communication skills. Must be a self-starter, able to work with minimal supervision and direction.

Experience: Minimum 3 years progressively responsible management/supervisory experience in a medical office setting.



About Lahey Health

At Lahey Hospital & Medical Center, as one of the world's premier health care organizations, we provide superior health care leading to the best possible outcome for every patient. We exceed our patients' high expectations for service each day. We also help advance medicine through research and the education of tomorrow's health care leaders

We care for our patients with compassion and openness, unsurpassed expertise, a drive for continuous learning improvement, and with respect, caring, teamwork, excellence and commitment to doing our personal best.

Join our team and our mission of excellence by applying today!

How To Apply

Please apply directly online at Use the Job ID number to quickly locate the appropriate job listing. Once you have located the desired job, click on the checkbox in the 'Select' column, and then click the 'Apply Now' button, located at the bottom of the screen. Please note you are only able to select 5 jobs at a time.

Lahey Colleagues please apply directly through Colleague Connection using your Login and Password.