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Patient Service Representative, 12 hoursJob ID 149138 Date posted 07/13/2018
Beverly Hospital, A member of Lahey Health, promotes the culture and philosophy which enables employees to give and receive the best of care. You can become a part of the team that achieves this success through our CREATE values of Compassion, Respect, Excellence, Accountability, Teamwork, and Empathy.
The Patient Service Representative provides extraordinary care to patients and customers through friendly, caring, courteous and professional service. He/She is the patient's advocate within Beverly Hospital at Danvers and/or Clinics. The PSR is responsible for effective patient/clinic coordination, scheduling of appointments, registration, cashiering functions and data entry. He/She acts as a liaison between patients and professional staff by facilitating revenue cycle responsibilities and administrative departmental tasks.
This position is a key contributor to overall customer satisfaction and clinic work flow with specific responsibilities in the following areas:
Revenue Cycle Management: Greeting; registration; insurance verification; co-pay collection; printing/obtaining requisitions for patients that present without an order; general customer service.
Administrative support: Facilitates daily administrative clinic activity; prepares and organizes clinic schedules; works closely with providers on schedule changes/alterations to maximize resource utilization; follow-up care planning; maintains timely order processing and no show/cancellation recovery planning; addresses patient and provider inquiries (phone, fax, email); assists with departmental administrative support (ordering supplies, copying, etc.)
High School diploma; advanced degree preferred; previous experience in a medical office and/or professional setting; knowledge of medical software and medical terminology; excellent phone skills and customer service skills; must be able to handle stressful situations.
12 hours per week, every other weekend required.