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Our Future Begins With You
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Patient Service Representative, 40 hours

Job ID 149140 Date posted 08/11/2018

Beverly Hospital, A member of Lahey Health, promotes the culture and philosophy which enables employees to give and receive the best of care. You can become a part of the team that achieves this success through our CREATE values of Compassion, Respect, Excellence, Accountability, Teamwork, and Empathy.

Position Summary:

The Patient Service Representative provides extraordinary care to patients and customers through friendly, caring, courteous and professional service. He/She is the patient's advocate within Beverly Hospital at Danvers and/or Clinics. The PSR is responsible for effective patient/clinic coordination, scheduling of appointments, registration, cashiering functions and data entry. He/She acts as a liaison between patients and professional staff by facilitating revenue cycle responsibilities and administrative departmental tasks.


Essential Functions:

This position is a key contributor to overall customer satisfaction and clinic work flow with specific responsibilities in the following areas:

Revenue Cycle Management: Greeting; registration; insurance verification; co-pay collection; printing/obtaining requisitions for patients that present without an order; general customer service.

Administrative support: Facilitates daily administrative clinic activity; prepares and organizes clinic schedules; works closely with providers on schedule changes/alterations to maximize resource utilization; follow-up care planning; maintains timely order processing and no show/cancellation recovery planning; addresses patient and provider inquiries (phone, fax, email); assists with departmental administrative support (ordering supplies, copying, etc.)


High School diploma; advanced degree preferred; previous experience in a medical office and/or professional setting; knowledge of medical software and medical terminology; excellent phone skills and customer service skills; must be able to handle stressful situations.

Scheduled Hours

40 hours per week, M-F 8 hour day shifts. No weekend commitment at this time but may be required in the future.