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Patient Access Specialist /40hrs Days/Peabody

Job ID 148976 Date posted 07/26/2018

Essential Duties & Responsibilities including but not limited to:


- Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls, orders, recall lists, scheduled order work queues and MyChart.
- Utilizes a variety of information sources to schedule, reschedule and cancel patient appointments. Information sources include online questionnaires, offline materials and subgroup searches.
- Establishes working relationship with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols.
- Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs.
- Ensures all required key patient scheduling and registration information is captured and verified. Key information includes referring physician information, insurance coverage, demographics and contact information.
- Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care.


- Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.
- Ascertains, creates and assigns the guarantor for each patient, including personal/family relations, workers compensation insurance, third parties, behavioral health or others as required.
- Identifies, records and verifies patient insurance coverage using real time eligibility (RTE); reviews the insurers response to each verification request and takes appropriate action based on this response.
- Applies the appropriate guarantor and insurance to each patient visit.
- Communicates financial clearance status to patients. Advises patients of self-pay status and payment responsibility and schedules patients with Financial Counseling as needed.


- Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions.
- Processes patient co-payments, co-insurance, deductibles and balances due. - Safeguards cash, checks and receipts and reconciles cash drawer at end of each business day. Assists patients with Kiosk check-in as needed.
- Completes the Medicare Secondary Payor Questionnaire for each patient and adjusts patient coverage based on results.
- Instructs patients and obtains signatures on consent forms, financial forms and other documents required by the clinical department; distributes documents to patients; scans, processes and records receipt of all documents collected during registration encounter.
- Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs) and waivers.
- Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience.
- Completes registrations on inpatient units who may be missing information from their original registration
- Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk.
- Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information.


Education: High school degree or equivalent

Licensure, Certification & Registration: None

Prior experience in a business setting providing customer service, while processing and verifying electronic demographic, financial or other business-related information and data.

Skills, Knowledge & Abilities:
Able to work successfully in a fast-paced, multi-task environment, where some independent decision making is necessary. Able to process electronic information and data accurately and efficiently.


DAYS/ Monday - Friday 8 hour shifts

How To Apply

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