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Shift Supervisor (Youth Services)

Job ID 147565 Date posted 05/01/2018

Leads staff in absence of program director, delivering service plans and structured milieu routines in the context of the program?s treatment philosophy, license and organization policies. The shift supervisor is responsible for assisting in the coordination of youth services and providing trauma informed treatment and care to youth. The position provides quality youth care and close intensive supervision of youth in a 24 hour milieu setting. Implements treatment protocols established by a multi-disciplinary team. In addition, this position is responsible for providing a range of residential counseling and skills training services to youth and their families, tracking and reporting on resident?s treatment progress and providing coaching and mentoring within the milieu to all youth. As a shift supervisor, they are responsible for guidance, support and training to those working on the shift ensuring the environment is safe and clinically appropriate for the youth served.


Essential Functions/Key Responsibilities:

1. Provides a nurturing environment and close, intensive supervision and security for all youth in the residential treatment program. Maintains a physically safe environment and always cognizant of ratio requirements. Models and coaches direct care staff in developing the skills needed to provide such an environment.

2. Assures youth?s basic needs are met ensuring high standards for nutrition, exercise, and overall wellness for all youth. Works with direct care staff to ensure they are skilled in providing guidance and support to youth ensuring their basic needs are met.

3. Teaches healthy living skills and conducts recreational and social activities enhancing skill acquisition to youth. Models for direct care staff on how to develop and create a safe and clinically appropriate activity for youth served.

4. Monitors activities and whereabouts of youth and assures that youths? daily schedule is followed.

5. Trained in medication administration according to the policies and procedures set forth by the organization. Ensures that all staff follows policy and procedure while on shift.

6. Act as the point person for notification to Nurse on-call or administrator on-call for support to report any medical or milieu issues that arise or designate appropriate staff to be the liaison for this service.

7. Utilizes therapeutic crisis intervention techniques appropriately with youth through clear, specific, timely and respectful feedback. Models healthy interactions and respectful communication with youth.

8. Models effective communication skills and behavior choices for youth, outlining the positive and negative consequences of their choices. Working with direct care staff to ensure youth has an understanding of the challenges to their choices.

9. Communication is adjusted to meet the youth?s developmental level and style of communication. Relates to youth objectively and fairly, giving consideration to the youth?s individual needs.

10. Simultaneously, adjusts their style of communication relative to the learning style of the direct care staff that they supervise.

11. Completes all youth reports, plans and records in a timely manner in accordance with program procedures and funding contract standards. Completed all incident reports and life skills interviews as required.

12. Responsible for maintaining all training requirements/certifications. Examples include, but not limited to, Mandated Reporting Training, TCI, Boundaries, CPR, First Aid etc.

13. Participates and prepares appropriate documentation for all meeting and case reviews as required.

14. Assists in training direct care staff to develop and implements individual behavior plans and safety plans that build on the youth?s skills and strengths.

15. Works collaboratively within a team of co-workers; maintains communication with co-workers throughout shift and across shifts, keeping them apprised of therapeutic issues. Consults with team and follows through with recommendations. Ensures all supervisory duties are completed by the end of the shift not limited to the following: communication log, shift notes, incident reports, etc.

16. Attends supervision and integrates feedback into work performance.

17. Provides supervision as required by policy and procedures at a minimum of two times per month for each full-time direct care worker.

18. Reads, understands and follows all policies and protocols in an effort to provide youth with appropriate and required care.

19. Participates in on-call duties/requirements.

20. As needed, cover shifts in other programs within the youth division.

21. Other related duties as assigned.


High school diploma with a minimum of two years relevant work experience. BA degree preferred.

Must demonstrate ability to relate and desire work with a diverse adolescent population in a sensitive manner, an interest and willingness to work in a multicultural setting and must share a customer service orientation. Manages difficult or emotional situations; responds promptly to youth needs. Focuses on solving conflict, not blaming and maintains confidentiality.
Demonstrated experience in substance use and mental health treatment as well as adolescent treatment and administrative/management experience.



Scheduled Hours

Full time, 40 hours per week benefited position

Physical Requirements

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand and sit. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.