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Medical Assistant Hematology and Oncology 40hrsJob ID 145261 Date posted 04/22/2018
Under the general supervision of the designated supervisor (depending on the location) and in collaboration with a
clinical overseer, where applicable, the Medical Assistant is responsible for assisting in the delivery of high quality
and safe clinical care. S/he will assist with patient care and operational flow by performing clerical and clinical duties as
needed within the scope of their training and applicable to the kind of practice and patient population.
The MA I will organize work to enhance patient satisfaction and provider efficiency. S/he will collaborate with providers
for daily needs/schedule coordination, by reviewing provider schedule and anticipating patient, provider and
appointment needs at the time of the patient visit, keep visits running on time, communicate delays with patients, manage
same-day schedule additions, ensure exam rooms are properly supplied and provide support for patient forms completion.
The MA I is responsible for following and sustaining all workflows, standard work, policies, and procedures.
The performance of the Medical Assistant I in the delivery of empathetic and efficient care and service will have a direct
impact on our overall patient satisfaction.
The Medical Assistant works in collaboration with the physician(s), other health care provider(s), and other ambulatory
support staff within the department and with other disciplines to deliver patient care.
Essential Duties & Responsibilities
I. Clinical Considerations and Decision Making: Ways in which the MA comes to understand the problems, issues or
concerns of patients/families, to attend to relevant/critical information and to respond in concerned and involved
A. Accountable for providing safe patient care by demonstrating organizational skills that maintain and
coordinate safe delivery of quality care for assigned patients/families.
B. Participates in a culturally competent plan of care that identifies patient problems, expected outcomes,
and addresses preventative measures.
C. Delivers care that is specific to the age of the patient
D. Cares for patients as delegated by the provider, RN or LPN within scope of practice and competence.
E. Contributes information provided by the patient or family for the assessment of health status
F. Evaluates outcomes of interventions within their scope and follows directions on a modified plan of
Education: High School Diploma or equivalent required, and:
1) Graduate of an Accredited Medical Assistant program or 2.) has obtained a Medical Assistant Certification (AAMA, CCMA, RMA, NCMA)
Licensure, Certification, Registration:
Certification required upon hire and maintained if not a graduate of an accredited medical assistant program.
Note: Those hired prior to May 28, 2017 without a certification are grandfathered in this position.
Skills, Knowledge & Abilities:
Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues. Knowledge of medical terminology. Must possess strong problem solving abilities and analytical skills to ensure patient?s needs are met. Must possess basic computer skills to input and retrieve clinical information, as well as patient registration and appointment information. Utilizes critical thinking and good judgement in performance of tasks. Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth work flow
About Lahey Health
At Lahey Hospital & Medical Center, as one of the world's premier health care organizations, we provide superior health care leading to the best possible outcome for every patient. We exceed our patients' high expectations for service each day. We also help advance medicine through research and the education of tomorrow's health care leaders
We care for our patients with compassion and openness, unsurpassed expertise, a drive for continuous learning improvement, and with respect, caring, teamwork, excellence and commitment to doing our personal best.
Join our team and our mission of excellence by applying today!
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