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Performance Improvement Operations Co-op NEU Student

Job ID 147248 Date posted 05/26/2018

The Performance Improvement co-op Associate Project Manager will lead, facilitate, manage, and support teams charged with (re)designing processes critical to improving access, patient throughput, quality, and provider/colleague satisfaction. They will partner with a diverse set of both clinical and administrative stakeholder in order to successfully facilitate process improvement projects and activities across the health system.

Associate PMs will manage small improvement projects through the use of evidence-based process improvement techniques, including:
Lean Six Sigma
Continuous Flow
Value Stream Mapping
Process Engineering
Data Analysis & Reporting


Manage multidisciplinary, specialty clinic teams in order to improve operations through the following activities:
Analyze departmental workflows to identify improvement opportunities
Develop departmental standard operating procedures
Gather and evaluate data to monitor and sustain improvement activities
Develop reporting to manage operations
Develop and facilitate improvement projects within a department to improve patient throughput, control costs, and improve colleague, provider, and patient satisfaction

Advanced level of competency using Microsoft Office suite (e.g. Access, Excel, Word, PowerPoint, Outlook, Visio)
Comfortable learning new software tools for data mining

Develop effective communication methods to keep stakeholders informed about improvement/(re)design activities
Produce written and oral project updates for senior management and business leaders
Demonstrates professional interpersonal skills, and ability to interact with patients, healthcare providers and administrators
Conduct surveys, interviews, and process observations, team meetings, and training


Enrollment in a Bachelors Degree in Engineering or related field is required; Industrial Engineering preferred. Previous co-op experience preferred.



About Lahey Health

At Lahey Hospital & Medical Center, as one of the world's premier health care organizations, we provide superior health care leading to the best possible outcome for every patient. We exceed our patients' high expectations for service each day. We also help advance medicine through research and the education of tomorrow's health care leaders

We care for our patients with compassion and openness, unsurpassed expertise, a drive for continuous learning improvement, and with respect, caring, teamwork, excellence and commitment to doing our personal best.

Join our team and our mission of excellence by applying today!

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