Clinical Manager

Location: Beverly, MA
Job ID: 179302-1A
Date Posted: Sep 22, 2022
Category: Nursing

Save Job Job Saved

Job Description

Welcome To

Welcome To Beth Israel Lahey Health at Home. Our team provides high-quality home care and hospice services by partnering with physicians, hospitals and skilled nursing facilities to provide specialized care to patients in the comfort of their own home. Our team of nurses, therapists (physical, occupational, and speech), medical social workers, and home health aides work together to devise and implement a compassionate care plan that is expressly tailored for each patient. 

About the Job

The Clinical Manager is responsible for the oversight of a clinical interdisciplinary team and leading the team in the provision of high quality, effective, and efficient clinical services. Promotes quality in patient care delivery in accordance with agency objectives, policies, and procedures. Supervises, supports, and educates staff at the point of service in the field. The Clinical Manager is a clinical resource for all staff and remains current in skills and in state and federal regulations. Assists in the development of new clinical programs. Serves as a member of the Quality Improvement committee and other committees as assigned. 

About Us

Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve. Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health. 

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.

Responsibilities

Essential Duties & Responsibilities including but not limited to:  

  1. Oversees an interdisciplinary team which manages an active patient census of approximately 140- 180 patients. 

  1. Oversees the assignment of care, clinical integrity of practice, and flow of documentation through support of team members. 

  1. Builds and evaluates team members through employment and termination (recruitment and retention efforts/activities), holding clinicians accountable to established agency standards of clinical practice and documentation.

    1. Evaluates clinical competency in area of practice of those with direct reporting responsibility through direct observation, skills assessment, and performance appraisals.  

    2. Oversees compliance with timely and accurate completion and submission/synching of all documentation. 

    3. Collaborates with QI Coordinators regarding OASIS integrity, individual abilities and deficits in documentation. 

    4. Holds staff accountable to established agency productivity expectations (standards, requirements). 

  2. Encourages and fosters: 

    1. A positive attitude and high morale toward establishing and maintaining a culture of customer focused service. 

    2. Critical thinking amongst multidisciplinary team members. 

    3. Understanding and delivery of specialty clinical programs aimed at improving disease management and reducing avoidable re-hospitalizations.  

    4. Development and adherence to individualized patient Plans of Care. 

    5. Employee feedback and staff engagement. 

  3. Provides oversight and mentoring in the field related to the accurate capture of the clinical and functional impairment of each patient as documented in the OASIS-C document.  

  4. Provides direct supervision of:  

    1. Interdisciplinary team of RNs, LPNs, PTs, PTAs, OTs, COTAs, STs, MSWs, HHAs, and Clinical Scheduling Specialist 

    2. Provides management of distribution of unstaffed visits throughout the team in a cost effective and personnel supportive manner.  

  5. Perform “in the field” supervision to: 

    1. Provide guidance on behaviors that enhance patient satisfaction. 

    2. Provide a bridge between theory and actual performance improvement. 

  6. The Clinical Manager is accountable for overall team performance in the following areas: 

    1. Productivity 

    2. Quality outcomes  

    3. Patient and family satisfaction 

    4. OASIS integrity performance 

    5. Compliance 

    6. Risk Management issues 

  7. Provide oversight and support to the Clinical Scheduling Specialist in the scheduling function. 

  1. Ensures clinicians comply with mandated orientation, education, meetings, and committee assignments in a timely manner. 

  1. Participates in the design and revision of policies and procedures relative to Agency systems, structure, and processes. 

  1. Completes timely performance appraisals. 

  1. Counsels and takes appropriate action when departmental policy or professional standards are violated. 

  1. Communicates with the Director of Clinical Operations, advising of issues of concern, and offering suggestions for improvement. 

  1. Participates in Quality Improvement activities and collaborating with the Director of Quality Improvement.  

  1. Participates in education activities and collaborates with the Director of Education.  

  1. Utilizes available management data to monitor operations efficiency and guide team members in high quality, efficient, and effective care delivery. 

  1. Schedule and manage time off requests in collaboration with the team’s Clinical Scheduling Specialist.  

  1. Schedule and manage weekend and holiday coverage with the team’s Clinical Scheduling Specialist.  

  1. Participates in administrative on call coverage schedule.  

Organizational Requirements:  

  • Maintain strict adherence to the Continuing Care Confidentiality policy. 

  • Incorporate Continuing Care Standards of Behavior and Guiding Principles into daily activities. 

  • Comply with all Continuing Care Policies. 

  • Comply with behavioral expectations of the Continuing Care Division. 

  • Maintain courteous and effective interactions with colleagues and patients. 

  • Demonstrate an understanding of the job description, performance expectations, and competency assessment. 

  • Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards. 

  • Participate in departmental and/or interdepartmental quality improvement activities.   

  • Participate in and successfully completes Mandatory Education.  

  • Maintains and updates clinical knowledge and skills based on current nursing practice. 

  • Adheres to departmental requirements for required training. 

  • Identifies specific learning needs and goals and collaborates with Leadership in developing a plan to meet them. 

  • Perform all other duties as needed or directed to meet the needs of the department. 

Qualifications

Minimum Qualifications

Education: 

  • MA RN license required; BSN strongly preferred.   

  • Current American Health Association BLS certification required. 

Experience: 

  • 3-5 years’ experience in a certified home health program, with 1-2 years’ experience managing a team of clinicians in a home health setting;  

  • Knowledge of Medicare/Medicaid regulations in homecare; 

  • Understanding of OASIS requirements   

Skills, Knowledge & Abilities: 

  • Proven ability to manage an interdisciplinary clinical team 

  • Strong organizational and problem-solving skills 

  • Strong clinical assessment skills 

  • Strong interpersonal skills. Able to facilitate cooperation and communication among team members. 

  • Well-developed written and oral communication skills 

  • Computer skills and ability to learn programs