Director of Community Behavioral Health Clinic (LICSW/LMHC)

Location: Lawrence, MA
Job ID: 177382-1A
Date Posted: Sep 27, 2022
Category: Clinical Professional

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Job Description

Welcome To

Welcome to Beth Israel Lahey Health Behavioral Services. Our team delivers quality care to clients and families in more than 30 communities throughout the North Shore, Merrimack Valley and Greater Boston. Our mission is to provide personal, compassionate, state-of-the-art, integrated behavioral healthcare that makes a difference in the lives of the people and communities we serve. Our services include mental health counseling, addiction treatment, and family and school-based services.


About the Job

Sign on bonus up to $3000 (pro-rated for part time) and New Increased Competitive Pay Rates 

The Program Director for the Community Behavioral Health Clinic (CBHC) will develop and implement all aspects of the CBHC program in conjunction with Senior Leadership.  The Director will ensure the services are delivered according to the CBHC Model including Integrated Programming and Evidence Based Practices.  This includes the oversight of the adequacy, appropriateness, and quality of clinical programming as well as the hiring and scheduling of clinical staff, clinical orientation / onboarding and clinical supervision of staff; management of clinical performance and clinical activities to ensure adequacy and appropriateness of client care.  Development and evaluation of a quality management program inclusive of compliance with CBHC requirements.  Assist with program evaluation and clinical areas of staff performance and evaluations. Develop, implement and monitor in-service training for staff.  In conjunction with the VP of Ambulatory and Community Services, develops, as appropriate, and implements approved policies, procedures, standards and guidelines for the CBHC.

The CBHC Program Director Responsibilities: 

  1. Work closely with Senior Leadership to develop and implement the CBHC.
  2. Ensure compliance with the CBHC requirements.
  3. Hiring of new clinical staff; interviewing, orientation, and training. 
  4. Responsible for the oversight of programming/services with continuous evaluation of efficacy, quality of service and recommendations for changes when needed.
  5. Responsible for the development and evaluation of the CBHC Quality Management Program in conjunction with Senior Leadership.
  6. Ongoing review of clinical activities and enhancement in performance and services. Continuous quality development for CBHC services through procedures, manuals, training materials, participation in trainings, best practices, using staff and the research literature as resources.
  7. Ensures that clinical supervision is received by all clinical staff appropriate to individual’s level of education and expertise.
  8. Provides individual and/or group clinical supervision to clinicians and/or interns as needed. Continuously assess learning needs of supervisee; develop and implement learning objectives and supervision plan; complete performance reviews as required.
  9. Serve as a key liaison for the program and direct the resolution of inquiries, problems, complaints, or emergencies affecting availability or quality of services; respond to sensitive or complex inquiries, service complaints, or grievances filed.
  10. Ensure availability outside of scheduled supervisory meetings and promptly respond to clinical emergencies at the CBHC.
  11. Develop, implement and monitor in-service training for staff.
  12. Responsible for monitoring and ensuring that supervisee’s paperwork is timely and written in an accurate, legible and concise manner (including proper completion of billing paperwork). Ensures supervisee’s records are in compliance with the organizations methods of Quality Assurance.
  13. Build and maintain effective working relationships with internal, external providers, as well as other regulatory bodies.


  • Independently licensed clinician, LICSW or LMHC, with at least four (4) years of progressive management experience post master’s degree.
  • Knowledge of mental health and substance use disorder healthcare practices, evidenced based treatments and managed care principles.  Provider development and quality improvement concepts is helpful. Familiarity with state and local agencies serving the community is essential.
  • Must possess outstanding planning and implementation skills, a strategic approach, and a good working knowledge of data reporting and analysis skills.
  • Computer literate in standard desktop applications such as O365, Word, Excel and Powerpoint.

About Us

Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve.  Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health.  Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.