Manager - ACO Programs BILHPN

Location: Wakefield, MA
Job ID: 179267-1A
Date Posted: Sep 21, 2022
Category: Professional

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Job Description

Welcome To

Welcome to the Beth Israel Lahey Health Performance Network (BILHPN). BILHPN is a clinically integrated network of physicians, clinicians, and hospitals committed to providing high-quality, cost-effective care to the patients and communities they serve, while effectively managing medical expense. Leveraging best practices in population health management and data analytics, BILHPN improves care quality and patient health outcomes across Beth Israel Lahey Health through population health initiatives. BILHPN brings together the expertise of more than 4,500 providers across Eastern Massachusetts who share a common goal to achieve success in a value-based delivery system. 

About the Job

The BILHPN Manager, Mass Health ACO Program, manages several moderate complexity projects simultaneously by utilizing the tools, techniques and methodology of professional project management fundamentals to meet the current and anticipated needs of the organization. Responsible for execution on state and health plan deliverables tied to the BILHPN MassHealth ACO. Responsible for preparing ACO presentations and reports for relevant committees and boards. With the assistance of the ACO Program Manager, responsible for administration of the Community Partner and Flexible Services programs, including related referrals, patient assignment and tracking, and reporting. Achieves performance improvement in Population Health and value-based contracts by preparing and executing action plans and collaborating with multiple stakeholders within BILHPN, risk units, hospitals, providers, and leadership teams. Holds project participants accountable for deliverables, manages all project milestones to specified timeframes. This position champions ways of continuously driving performance improvement and transformational change within the organization.

Essential Duties & Responsibilities including but not limited to:

  1. Develops and documents project plans, deadlines, and milestones in conjunction with other members of the operations team, BILHPN colleagues, risk unit leaders, and other members as needed.
  2. Prepares material for risk unit, committee, and board presentations, in conjunction with other team members.
  3. Attends meetings and tracks and acts on takeaways and next steps.
  4. Continually monitors and reports on progress of the projects to all stakeholders presenting reports with project progress, problems, and solutions.
  5. Schedules, prepares for, and attends project tracking and monitoring meetings as required; documents next steps and follows up with key project team members to ensure follow through. 
  6. Continually monitors and reports on progress of the projects to all stakeholders presenting reports with project progress, problems and solutions.
  7. Drafts all deliverables due to state and health plan partner, including by collecting various components from internal stakeholders (data, analytics, clinical inputs, etc.).
  8. Performs literature and/or online research for published Best Practice examples from other organizations; as requested.
  9. Supports key meetings by collaborating with key presenters, preparing agendas, staffing the meeting, tracking attendance, and taking minutes; as requested.
  10. Ensures, in coordination with Project Manager, that Flexible Services and Community Partner programs are properly administered, including processing of patient assignments, referrals, and reporting of related metrics.

Organizational Requirements:


  • Maintain strict adherence to all BILH and BILHPN Policies.
  • Maintain courteous and effective interactions with colleagues and providers and stake holders.
  • Demonstrate an understanding of the job description, performance expectations, and competency assessment.
  • Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to customer service standards.
  • Participate in departmental and/or interdepartmental quality improvement activities. 
  • Participate in and successfully completes Mandatory Education.
  • Perform all other duties as needed or directed to meet the needs of the department.

Minimum Qualifications:

Education: Bachelor’s degree in business, healthcare, or related field required. Masters degree preferred.

Experience: 3-7 years in healthcare management, operations, or related field.

Skills, Knowledge & Abilities:

  • Strong analytical skills.
  • Competent working knowledge of Microsoft Office applications.
  • Strong proven leadership, project management, and execution skills.
  • Superb communication skills, both written and verbal.
  • Demonstrated change agent, self-starter and team player.
  • Able to work independently and handle multiple priorities.
  • Capable of leading the charge through creative thinking. Comfortable challenging the status quo while able to work diplomatically to keep stakeholders engaged.
  • Understands context of assignments and tasks and able to be flexible and adaptable to changing roles & priorities.

About Us

Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve.  Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health.  Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.