Welcome to Winchester Hospital, part of Beth Israel Lahey Health. Winchester Hospital was the first hospital in Massachusetts to earn Magnet recognition, the American Nurses Association’s highest honor for nursing excellence, three times. It has since received the recognition a fourth time. As the northwest suburban Boston area’s leading provider of comprehensive health care services, the 229-bed facility provides care in general, bariatric and vascular surgery, orthopedics, pediatrics, cardiology, pulmonary medicine, oncology, gastroenterology, rehabilitation, radiation oncology, pain management, obstetrics/gynecology and a Level IIB Special Care Nursery.
About the Job
GENERAL SUMMARY: Circulating through the operating rooms, the surgical liaison takes notes on what time each surgery starts, records communications between the surgeons and the families, and keeps families posted on the progress of the surgeries. Also, the surgical liaison makes sure that the operating physicians know where the families are located and lets the families know when the doctors will be coming to speak with them.
- Exemplifies Winchester Hospital’s values and Service Excellence standards. Commits to making every encounter with our patients, patients’ family, co-workers, physicians and other customers the best that it can be.
- Complies with all Hospital policies and the Code of Business Conduct. As required, maintains current license, life support certification, and tuberculosis testing. Takes responsibility for own safety as well as the safety of patients, patients’ family, co-workers, physicians and other customers.
- Greets and directs patients, visitors, and/or volunteers.
- Disseminates information to waiting patients and family members/friends of surgical patients when requested by clinical staff.
- Track's location of family members/friends of surgical patients to facilitate surgeon/ significant other in postoperative interactions.
- Disseminates information from surgeons/nurses to the waiting family members/friends of surgical patients when requested by clinical staff.
- Maintains communication with the recovery room and day surgery staff to provide significant others with up-to-date information as to the patient's status.
- Maintains the line of communication between the medical staff and waiting family members and helps to reduce the stress of waiting family members.
- Orders and maintains inventory of supplies as needed on nursing unit.
- Maintains medical records with necessary forms for daily use. Assists in assembling pre-operative charts for the next surgical day. Organizes charts and returns to Health Information Management department on discharge.
- Assists with patient transfers and discharges as necessary.
- Receives and screens telephone calls, takes messages and relays information to appropriate staff.
- Orders and maintains inventory of supplies as needed.
- Reads emails on a regular basis to keep abreast of department communications.
- Maintains and updates Policy and Procedure books for department.
- Participates in the following:
- Mandatory training requirements as per unit/hospital policy
- Continuing education/in-services to enhance knowledge
- Staff meetings
- Performance improvement initiatives
- Orientation of new staff, students and/or volunteers
KNOWLEDGE, SKILLS, AND ABILITIES:
- High School diploma required.
- At least one year of administrative support experience preferred.
- Basic medical terminology and computer skills required.
- Requires interpersonal skills, especially with people from a variety of cultural and socio-economic backgrounds
LICENSE, CERTIFICATION REQUIRED: None Required
LIFE SUPPORT CERTIFICATION REQUIRED: None Required
AGE SPECIFIC REQUIREMENTS: Not Applicable
PHYSICAL, MENTAL AND VISUAL REQUIREMENTS:
- Ability to stand for long periods of time.
- Ability to reach and grasp objects, lift and push heavy objects.
- Ability to hear and communicate orally and in writing.
- Ability to proofread and check documents for accuracy.
- Ability to enter words and data into a computer.
OSHA EXPOSURE: Job does not involve possible exposure to blood, body fluids, or tissues.
REPORTING RELATIONSHIP AND SUPERVISORY RESPONSIBILITY:
- Reports to the Nurse Manager/Clinical Leader.
- Not responsible for supervising the work of others.
15.5 Hours Weekly
Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve. Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health. Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.