Receptionist

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Location: Beverly, MA
Job ID: 177705-1A
Date Posted: Aug 26, 2022
Category: Specialist

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Job Description

Welcome To

Welcome to The Herrick House, part of Beth Israel Lahey Health Continuing Care. Our teams of nurses, aides, food service, and environmental service employees work to create an environment that supports the physical, mental, emotional, and spiritual needs of our residents along with their families.

 

About the Job

Position Summary:

Represents the residence in a professional, pleasant, courteous and accomodating manner to the community and general public. Responsible for meeting and greeting all visitors to the residence and directing them to the appropriate person/area. Directs all incoming phone calls to the appropriate party and performs other clerical duties such as filing, typing, mail sorting, etc. 

Education/Experience:

Knowledge of basic telephone reception systems and techiques helpful. Possesses the ability to handle all incoming phone calls and visitors in a pleasant and courteous manner, provides clerical support in both Word and Excel and represents the residence in a professional manner is required. The ability to respond calmly to emergency situations is essential. A high school diploma or GED is preferred. 

Shift

This is a part-time position working every other weekend from 9a-2:30p and once a week on Wednesdays from 5p-8p, filling in when available as needed.  

About Us

Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve.  Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health.  

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.

Responsibilities

Front Desk Responsibilites:

  1. Handles all incoming telephone calls in a professional and courteous manner
  2. Directs calls to the appropriate person/department
  3. Greets guests and visitors in a professional and courteous manner
  4. Directs guests and visitors to the appropriate person/department
  5. Coordinates front desk activities, communicating with Business Office Associate either verbally or through the communication log book
  6. Maintains the front desk in a neat and orderly manner
  7. Responds to emergency situations by contacting appropriate party (911), fire department, as directed
  8. Responds to resident requests in a kind and courteous manner
  9. Sorts mail as needed
  10. Changes date on postage meter daily
  11. Ensures Employment Applications are completed and submits a copy to appropriate Manager
  12. Sends” Thank You For Your Application” postcard to all applicants within 48 hours of application submission
  13. Directs all mail forwarding to appropriate address
  14. Completes orientation packets making sure all forms are in the correct order
  15. Checks levels and fills (if needed) paper in copier, fax machine and printer at the end of each evening shift
  16. Puts employee payroll labels on timecards, places in timecard rack, picks up time cards
  17. Performs similar and other related duties as required

Filing Responsibilities:

  1. Files all check requests and vendor invoices
  2. Conducts periodic review of vendor files ensuring invoices are being filed in correct folders as directed
  3. Files appropriate documentation in order in each of the residents’ financial folders
  4. Conducts periodic reviews of the residents’ financial files ensuring all documentation is being filed in the correct areas as directed

Cash deposits/Receipts:

  1. Monitors petty cash balance held at reception desk
  2. Monitors and logs movie ticket sales to employees
  3. Maintains and posts guest meal tickets
  4. In absence of Business Office Associate, takes direction from Director of Business Services in completing the process of cash deposits