Location: Beverly, MA
Job ID: 177487-1A
Date Posted: Jul 8, 2022
Category: Professional

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Job Description

Welcome To

Beth Israel Lahey Health (“BILH”) is a comprehensive, integrated healthcare system, dedicated to delivering extraordinary care to residents throughout New England. We are anchored by academic and teaching hospitals, community and specialty hospitals, and a full continuum of services spanning specialty and primary care, behavioral health, ambulatory care, and home health services in shared mission to expand access to extraordinary care and advance the science and practice of medicine through groundbreaking research and education.

About the Job

Reporting to the President of Northeast Hospital Corporation (NHC), the COO is a key leadership position within the organization. The COO has responsibility for leading, developing, and executing key business strategies and for directing and administering the day-to-day operations of the facility in alignment with the goals and objectives of the organization. Primary focus is on delivering an exceptional patient-centered care experience and safe, efficient, high quality outcomes through a highly engaged team.

The COO will work closely with the President to ensure that the strategic objectives of NHC are achieved. Through leadership capabilities and the articulated health system goals and objectives, this leader is expected to strengthen the operations of NHC. The COO must confer with the President of NHC to keep him informed of the status of major initiatives for which he/she is accountable, significant matters having health system and/or community impact, complex and sensitive operational issues, and matters effecting institutional policies and direction. This individual will manage a large proportion of the organization’s multi-million-dollar budget and oversee a significant number of FTE’s.

The COO will also work with the President and Senior Leadership Team on operational and strategic planning, developing goals and objectives, and priority setting. The COO must also ensure his/her departments are effectively partnering with all clinical areas (including but not limited to physicians and nurses) throughout Beth Israel Lahey Health (BILH) with an overall goal of improved patient satisfaction, high-quality patient care, and operational efficiency. The COO will also cultivate and sustain a culture that embraces engagement, teamwork, and accountability while exemplifying his/her areas of responsibility and leadership excellence.

The Ideal Candidate:

The ideal candidate is a seasoned operations leader who models collaborative, multidisciplinary leadership, motivates, and empowers staff, and inspires innovation and creativity. He/she is knowledgeable of and highly experienced in the management of hospital operations, ambulatory care, quality improvement methods, facilities, construction, and real estate.


  • Master's degree from an accredited college or university in healthcare administration, business administration, or other discipline related to the duties of the position.
  • Minimum of ten years of healthcare experience that would demonstrate attainment of the requisite job knowledge/abilities, including five years of executive leadership within a hospital that is a member organization of a larger, multi-hospital system.
  • Proven leadership within a matrixed organizational structure where influence, not direct control, has been the key to success.
  • Prior engagement in service line operations.
  • Proven experience in physician relations.

Abilities/Skills/Personal Characteristics:

  • Knowledge of the principles, practices and tools relating to hospital/health system administration, strategic business planning, program development and continuous process/performance improvement.
  • Knowledge and experience leading population health management initiatives which are tied to an ACO structure and risk contracting.
  • Knowledge of the principles, practices, regulatory requirements, and policies applicable to budget administration, financial management, employee supervision, and performance management.
  • Knowledge of and experience with managed care, including capitation and related alternative reimbursement models.
  • Knowledge of the principles, practices, methodologies, and tools relating to structured performance improvement methodologies.
  • Knowledge of the standards, practices, and tools relating to effective group presentation, facilitation, and communication.
  • Ability to succinctly communicate functional concepts and expertise to senior leadership and other interested parties to facilitate strategic planning and achievement of business objectives.
  • Ability to influence/persuade others, negotiate effectively with diverse groups of high-level individuals, and create buy-in for services, programs, and initiatives.
  • Ability to effectively lead, direct, develop, and evaluate the work of subordinate management staff and matrixed managers reporting to other functional leaders.
  • Ability to analyze and evaluate results to determine whether activities effectively address and support business objectives and produce the expected outcomes and return-on-investment.
  • Ability to strategize, develop, implement, and evaluate business plans, initiatives, standards, and policies/procedures.
  • Ability to identify budget variances, compliance deficiencies and/or systemic weaknesses and implement timely corrective action/performance improvement to forestall or remedy.
  • Ability to keep abreast of trends, emerging technologies, best practices and new/changing regulatory requirements impacting matters within designated scope of authority.
  • Ability to convey information effectively in verbal and written communication, and through group/business presentations.
  • Ability to establish and maintain effective working relationships as required by the duties of the position, and to work effectively with key stakeholders/constituencies in all aspects of NHC and BILH management.

About Us

Beth Israel Lahey Health is dedicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve.  Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health.  Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.