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Our Future Begins With You

As a health care organization, Lahey Hospital and Medical Center is committed to providing high quality, safe patient care. As an employer, Lahey is committed to ensuring a professional environment where every staff member is encouraged to excel. green decorative barWith a team approach to care, physicians and nurses at Lahey work side-by-side with allied health professionals, medical technologists, and administrative and support staff to deliver on our mission. Lahey encourages learning and growth at all levels, and we offer competitive salaries and benefits.

Triage Clinician, Emergency Services

Job ID 141941 Date posted 10/16/2017
Job Description

Responsible for the smooth function of the unit by serving as the person in charge of triaging calls and prioritizing the use of clinicians and other resources. Serves as liaison with related systems and provides supportive and informational communication with persons served.

1. Provides procedural direction and support to crisis clinicians by phone and/or face as needed.

2. Responsible for the procedural functioning of the shift.

3. Answers phones, provides initial phone assessment.

4. Maintains awareness of/monitors activity of active and pending cases.

5. Utilizes staffing patterns during shift to maximize response to consumer need.

6. Provides assistance to clinicians with bed searches, insurance verifications/authorizations, resource and system knowledge sharing.

7. Serves as primary liaison between the organization and other providers such as hospital emergency rooms to ensure quality of care.

8. Acts as a conduit for the flow of information regarding programmatic updates and clinical procedural alerts.

9. Accesses administrator on call when needed.

10. Collects and records data and statistics for various reporting needs of the program, including triage log on computer.

11. Provides feedback to Program Director regarding issues effecting shift performance.

12. Provides direct care when needed and when possible, which in rare instances could involve leaving the program to see a case due to high volume, low staffing and/or for complex cases where the expertise of a senior clinician is warranted.

13. Other related duties as assigned.

Listens and gets clarification when needed; responds well to questions. Writes clearly and informatively. Ability to respond to common inquiries or complaints from consumers, regulatory agencies, or other service providers.

Masters degree required.

The individual must have experience and training in emergency psychiatric services working with adults, youth and their families, including training in de-escalation strategies and emergency services system of care.

A qualified candidate must achieve effective outcomes and demonstrate effective communication and organizational skills.

A working knowledge of computers and ability to complete documentation electronically is required. In addition the ability to complete written documentation timely and effectively.

Shift 2, evenings. Scheduled Hours Part-Time, weekday and weekends.

Flexible scheduling available 8, 16, 24, or 32 hours per week.
Physical Requirements

While performing the duties of this job, the employee is regularly required to walk; sit; use hands to finger, handle, or feel; and talk or hear. Sitting or standing for long periods of time, typical of an office or emergency room is also required. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
How To Apply

Please apply directly online at Use the Job ID number 141941 to quickly locate the appropriate job listing. Once you have located the desired job, click on the checkbox in the 'Select' column, and then click the 'Apply Now' button, located at the bottom of the screen. Please note you are only able to select 5 jobs at a time.

Lahey Colleagues please apply directly through Colleague Connection using your Login and Password.