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Our Future Begins With You

As a health care organization, Lahey Hospital and Medical Center is committed to providing high quality, safe patient care. As an employer, Lahey is committed to ensuring a professional environment where every staff member is encouraged to excel. green decorative barWith a team approach to care, physicians and nurses at Lahey work side-by-side with allied health professionals, medical technologists, and administrative and support staff to deliver on our mission. Lahey encourages learning and growth at all levels, and we offer competitive salaries and benefits.

SBO Cash Specialist 1

Job ID 145420 Date posted 10/31/2017


Position Summary:
Under general supervision of the Manager of Professional and Hospital Cash, and within regulatory requirements, the Single Billing Office Cash Specialist is responsible for processing electronic and manual charge and cash revenue transactions into the electronic medical record.

The Single Billing Office Cash Specialist provides a vital role to the patients, family members, Finance, and Revenue Cycle for the Lahey Health Enterprise System. This position is responsible for supporting the Customer service department, posting of self pay payments, credit balances, cash balancing, reconciliation and depositing cash for all Lahey health sites, as well as the patient window inquiries at LHMC. Position is required to meet stringent quality, productivity and time sensitive standards The primary role of the SBO Cash Specialist is to act as a liaison to our customers, departments and physician practices on all matters regarding cash.

Essential Duties & Responsibilities including but not limited to:
? Timely verification and reconciliation of electronically received charge or remittance revenue transactions originating from a variety of charge capture and specialty driven computer systems and health insurers.
? Assists customers with statement, bill and copay issues to ensure a high level of customer satisfaction
? Works with all the LH hospitals, off sites practices, and departments (LHMC) throughout the organization to ensure the daily cash bag is balanced and everything is documented on cash sheet as appropriate
? Working in a SBO (Single Billing Office), environment the SBO Cash Specialist will need to have knowledge in Hospital and Professional Billing in order to assist the customer on questions related to their bills and statements received from insurance companies.
? Resolves unapplied cash, payment plans and cosmetic services
? Resolves self pay credits and refunds to patient as necessary
? Posting of self pay payments to the patient?s account
? Responsible for the disbursement and documentation of Petty cash for LHMC
? Prepares and reconciles bank deposits
? Monitors the Deposit tool to ensure timely deposits from off-sites
? Investigates debits and credits for Finance department
? Maintains appropriate audit results or achieves exemplary audit results. Meet productivity standards or consistently exceeds productivity standards.
? Provides and promotes ideas geared toward process improvements within the Central Billing Office.
? Assists the Cash Manager with the resolution of complex credits and self pay accounts
? Completes projects and research as assigned.

Education: High School Diploma required, bachelor?s degree preferred

Licensure, Certification & Registration:
Billing Certification preferred

Experience: 2 years of experience in cash management and customer service or related fields

Skills, Knowledge & Abilities:
1. Understanding and ability to utilize various electronic, web based and manual coding resources
2. Ability to perform transactions in a patient accounting system
3. Proficient data entry computer skills
4. Demonstrated ability to utilize word processing, spreadsheets and work files in performing work tasks
5. Demonstrated attention to detail and accuracy
6. Skillful ability to use calculators to reconcile amounts
7. Stong communication skills including verbal in person, telephone and written
8. Demonstrated ability in being a cooperative and productive member of team
9. Ability to troubleshoot problems
10. Ability to continue to learn skills and expand knowledge
11. Strong multitasking skills

About Lahey Health

At Lahey Hospital & Medical Center, as one of the world's premier health care organizations, we provide superior health care leading to the best possible outcome for every patient. We exceed our patients' high expectations for service each day. We also help advance medicine through research and the education of tomorrow's health care leaders

We care for our patients with compassion and openness, unsurpassed expertise, a drive for continuous learning improvement, and with respect, caring, teamwork, excellence and commitment to doing our personal best.

Join our team and our mission of excellence by applying today!
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