Skip Navigation
Our Future Begins With You
Our Future Begins With You

As a health care organization, Lahey Hospital and Medical Center is committed to providing high quality, safe patient care. As an employer, Lahey is committed to ensuring a professional environment where every staff member is encouraged to excel. green decorative barWith a team approach to care, physicians and nurses at Lahey work side-by-side with allied health professionals, medical technologists, and administrative and support staff to deliver on our mission. Lahey encourages learning and growth at all levels, and we offer competitive salaries and benefits.

Project Manager, Performance Improvement

Job ID 142474 Date posted 11/13/2017


The Performance Improvement Project Manager/Process Engineer will lead, facilitate, manage, and support cross-functional teams charged with the responsibility to improve/(re)design systems and processes critical to achieving safe, timely, effective, efficient, equitable and patient centered care. A primary focus area is Operative Services. Partnering with physician, nursing, and administrative leaders, the Performance Improvement Project Manager/Process Engineer is responsible for the development, implementation and ongoing assessment of comprehensive performance improvement and (re)design initiatives.

Essential Duties & Responsibilities including but not limited to:

Expert in Performance Improvement (with special focus on Lean and Six Sigma methods and tools):

Lead improvement projects using Lean, Six Sigma and other problem solving methods including: Continuous Flow, 5 S, Standard Operations, Pull Process, Reengineering, FMEA, 7 Problem Solving Tools, Value Stream Mapping and other tools to identify process gaps and lead change.
Provide expertise through the use of Quality Tools and Techniques to sustain process improvements.
Lead and/or facilitate the use of statistical techniques for generating, organizing and processing data through the use of Minitab, Excel, Access, and other database software programs.

Leverage best practices (internal & external) and projects across multiple departments.
Lead and facilitate improvement within a function that will drive or have direct impact on process improvements, cost control and customer satisfaction.
Drive policy and procedural changes and develops measurement criteria.
Assess departmental performance in relation to established goals and standards; recommend new approaches, policies and procedures to effect continual progress toward goals and standards.
Work collaboratively to solve problems, to improve processes, and to integrate services within the Operative Services department and with other departments.
Evaluate and recommend support strategies to meet system integration requirements.
Assist Senior Leadership and Business Unit Leaders in identifying key projects that will provide the optimum benefit in improving Lahey Clinic processes and performance.
Identify core processes for end-to-end focus and coordinate the implementation of Six Sigma/Lean Process Management in the business unit. Convert project ideas into scoped projects that are subsequently prioritized, resourced and executed.

Expert in Project Management

Charter, Executing, and Controlling
Develop project plans including the gathering of information, estimates of cost and resources required and implementation. Define project parameters to other units participating in the project.
Develop improvement action plans, quantify the business benefits, and provide leadership and mentoring to ensure implementation.
Drive implementation of critical business metrics & ongoing end-to-end process reviews. This will include the following steps: a) Identify key processes and their indicators; b) Establish baseline metrics; c) Report through financial and business review process; and, d) Develop and maximize improvement plans.

Develop effective communication methods to keep staff and others informed about improvement/(re)design activities of the organization and department.
Conduct written and oral project updates for senior management and Business Leaders.
Change Management
Incorporates Lahey Clinic Guiding Principles and Mission Statement into daily activities.
Utilize Best Practices where possible to accelerate change.
Treats colleagues with respect and dignity.

Expert in Increasing Colleagues Performance Improvement Capabilities
Curriculum Development
Support the Operations Improvement Model curriculum development to increase colleagues capabilities to continuously improve their daily work and participate in process (re)design efforts.

Teaching and Coaching
Teach, mentor, coach, develop and certify potential Lean/Six Sigma change agent candidates utilizing the Lahey Clinic Operations Improvement Model curriculum and tool kit.
Provide Senior Leadership, Direct Reports and Managers with ongoing Lahey Clinic Operations Improvement Model education and training.
Coach and mentor team members and process owners to utilize a defined Lean Six Sigma process improvement methodology that analyzes and interprets data for decision making.
Assist in the delivery of Lahey Clinic Operations Improvement Model training programs and initiatives.
Develop staff by assisting them to identify goals and opportunities for learning.
Serve as a role model by integrating quality customer service skills, leadership skills and communication skills when interfacing with both internal and external customers.
Be a sought after resource/role model
Provide assistance and serve as a resource to departments and business units in identifying, planning and implementing Lean/Six Sigma projects.
Serve as liaison with other Lahey business units, vendors, and other organizations on operational excellence and best practices.
Actively seek opportunities for self-improvement through self-awareness and feedback.
Actively pursues opportunities to become multi-skilled to serve a more diverse role in the organization.

Organizational Requirements:
Maintains strict adherence to the Lahey Clinic Confidentiality Policy.
Incorporates Lahey Clinic Guiding Principles , Mission Statement and Goals into daily activities.
Complies with all Lahey Clinic Policies. Complies with behavioral expectations of the department and Lahey Clinic.
Maintains courteous and effective interactions with colleagues and patients.
Demonstrates an understanding of the job description, performance expectations, and competency assessment.
Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
Participates in departmental and/or interdepartmental quality improvement activities.
Participates in and successfully completes Mandatory Education.
Performs all other duties as needed or directed to meet the needs of the department.

Bachelors Degree in Business, Quality, Engineering or other related functional area required; MBA or Masters in Engineering highly desirable, or equivalent industry training and experience.

Licensure, Certification, Registration:
Certification in Lean, Six Sigma, and Supply Chain Management or equivalent industry training and experience required. Certification as a Quality Engineer and Malcolm Baldrige examiner a plus.

Skills, Knowledge & Abilities:
Excellent analytical skills. Competent working knowledge of Microsoft Office applications.

Strong proven leadership, project management, and execution skills.
Superb communication skills, both written and verbal.
Demonstrated change agent, self-starter and team player.
Able to work independently and handle multiple priorities.
Capable of leading the charge (sometimes from behind) and thinking "out of the box". Comfortable challenging the status quo while able to work diplomatically to keep stakeholders engaged.
Able to persuade others and gain commitment.
Understands context of assignments and tasks and able to be flexible and adaptable to changing roles & priorities.


8+ Years applying Six Sigma and Lean Tools and Techniques.
Lean Manufacturing experience and/or Continuous Improvement.
Experience in a transactional environment.

About Lahey Health

At Lahey Hospital & Medical Center, as one of the world's premier health care organizations, we provide superior health care leading to the best possible outcome for every patient. We exceed our patients' high expectations for service each day. We also help advance medicine through research and the education of tomorrow's health care leaders

We care for our patients with compassion and openness, unsurpassed expertise, a drive for continuous learning improvement, and with respect, caring, teamwork, excellence and commitment to doing our personal best.

Join our team and our mission of excellence by applying today!
How To Apply

Please apply directly online at Use the Job ID number to quickly locate the appropriate job listing. Once you have located the desired job, click on the checkbox in the 'Select' column, and then click the 'Apply Now' button, located at the bottom of the screen. Please note you are only able to select 5 jobs at a time.

Lahey Colleagues please apply directly through Colleague Connection using your Login and Password.