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Our Future Begins With You
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Our Future Begins With You
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As a health care organization, Lahey Hospital and Medical Center is committed to providing high quality, safe patient care. As an employer, Lahey is committed to ensuring a professional environment where every staff member is encouraged to excel. green decorative barWith a team approach to care, physicians and nurses at Lahey work side-by-side with allied health professionals, medical technologists, and administrative and support staff to deliver on our mission. Lahey encourages learning and growth at all levels, and we offer competitive salaries and benefits.

Medical Secretary Pain Center Days

Job ID 143934 Date posted 07/07/2017

Responsibilities

Under general supervision of the Director, assigned manager or designee, and in collaboration with physicians and other care providers, provides secretarial and administrative support to one or more individuals in a clinical environment. Utilizes specific knowledge of medical terminology.


Essential Duties & Responsibilities including but not limited to:

1) General Medical Office Functions:
? Maintains physician and midlevel clinic schedules on a daily/weekly/monthly basis.
? Processes and monitors Provider time away and ensures that the information is captured in all required systems.
? Answers a high volume of telephone calls in a professional manner and takes responsibility for appropriate dispositions and follow through on all phone calls. Accurately identifies those patients requiring immediate attention and relays this information to the appropriate personnel.
? Utilizes Lahey Health electronic systems in order to record thorough, and complete phone messages.
? Electronically facilitates patient prescriptions including new, refills, faxes, and prescription preauthorization?s.
? Uses electronic systems to enter provider orders and retrieve test results.
? Facilitates collection of outside medical records and x rays for Lahey patients and indexes paperwork for scanning process.
? Processes forms required for insurance approvals for scheduled procedures, office visits, or tests.
? Transcribes a variety of documents including correspondence, memos, and department/staff meeting minutes. Proofreads all documents for accuracy and completeness.
? In surgical departments uses electronic OR scheduling systems to view and print schedules. Monitors and track physician progress electronically.
? Maintains provider correspondence, reports, and statistics.
? Makes physician travel arrangements as needed.
? Maintains physician curriculum vitae, bibliography and Continuing Medical Education (CME).
? Screens, sorts and distributes mail.
? Operates office equipment including (but not limited to) a personal computer, Internet, voice mail, e-mail, paging systems, copy machine, transcription equipment and fax.
? Assists in establishing a new physician?s practice, ordering business cards, office supplies etc.
2) Scheduling:
? Works with provider and/or other care provider to provide access to patients and facilitate ?work in? appointments as required.
? Schedules patients for tests and consultations as directed by the provider or other care provider.
? Communicates information to patients regarding requirements for appointments and test preparation, as needed.
? Uses clinic-wide scheduling system for updating demographic and insurance information to ensure timely and accurate billing.
? Processes any physician or other care provider `bump lists?, according to protocol ensuring all patients are provided and notified of the new appointment.

3) Organizational Requirements:
? Maintains strict adherence to the Lahey Clinic Confidentiality Policy.
? Incorporates Lahey Clinic Guiding Principles, Mission Statement and Goals into daily activities.
? Complies with all Lahey Clinic Policies.
? Complies with behavioral expectations of the department and Lahey Clinic.
? Maintains courteous and effective interactions with colleagues and patients.
? Demonstrates an understanding of the job description, performance expectations, and competency assessment.
? Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
? Participates in departmental and/or interdepartmental quality improvement activities.
? Participates in and successfully completes Mandatory Education.
? Performs all other duties as needed or directed to meet the needs of the department.
Qualifications

Minimum Qualifications:

Education: 1. High School Diploma or equivalent (GED) required. Graduate of an accredited medical assistant program.

Licensure, Certification, Registration: Current Assessment Based Recognition in Order Entry (ABR-OE) credential through the American Association of Medical Assistants (AAMA) required.

Skills, Knowledge & Abilities:
Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues. Knowledge of medical terminology. Must possess strong problem solving abilities and analytical skills to ensure patients needs are met. Must possess basic computer skills to input and retrieve clinical information, as well as patient registration and appointment information. Utilizes critical thinking and good judgement in performance of tasks. Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth work flow

Experience: none.
Shift

DAYS, Monday - Friday 8 Hour Shifts
About Lahey Health

At Lahey Hospital & Medical Center, as one of the world's premier health care organizations, we provide superior health care leading to the best possible outcome for every patient. We exceed our patients' high expectations for service each day. We also help advance medicine through research and the education of tomorrow's health care leaders

We care for our patients with compassion and openness, unsurpassed expertise, a drive for continuous learning improvement, and with respect, caring, teamwork, excellence and commitment to doing our personal best.

Join our team and our mission of excellence by applying today!
How To Apply

Please apply directly online at http://www.laheyhealth.org/engage-with-us/careers. Use the Job ID number to quickly locate the appropriate job listing. Once you have located the desired job, click on the checkbox in the 'Select' column, and then click the 'Apply Now' button, located at the bottom of the screen. Please note you are only able to select 5 jobs at a time.

Lahey Colleagues please apply directly through Colleague Connection using your Login and Password.