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As a health care organization, Lahey Hospital and Medical Center is committed to providing high quality, safe patient care. As an employer, Lahey is committed to ensuring a professional environment where every staff member is encouraged to excel. green decorative barWith a team approach to care, physicians and nurses at Lahey work side-by-side with allied health professionals, medical technologists, and administrative and support staff to deliver on our mission. Lahey encourages learning and growth at all levels, and we offer competitive salaries and benefits.

Case Worker, Community Support

Job ID 145207 Date posted 10/19/2017
Job Description

The CSP Worker is responsible for providing outreach case management services and coordination of care to a clinically diverse population.

1. Assumes an individual case load, completes a comprehensive needs assessment of the client within two weeks of the initial contact with the client. These assessments are reviewed by supervisor and revised at least every 90 days.

2. The CSP worker obtains biopsychosocial assessment from outpatient clinician and/or referring source, within two weeks of the initial contact with the client, and incorporates it into comprehensive needs assessment. The CSP worker consults with outpatient clinician, on an as needed basis, concerning changes in behavior, unusual incidents or admission to detox or other non-preauthorized levels of care.

3. Develops an individualized and solution focused service plan with clearly defined interventions and measureable outcomes, within 2 weeks of the initial contact with the client. These plans are developed with the client, CSP worker, other treatment providers and family/guardian, significant other with proper consent. These plans are reviewed by supervisor and revised at least every 90 days.

4. Provides community based case management services to assist clients in mitigating barriers to accessing further treatment, self-help groups, housing and services related to physical health and other activities of daily living.

5. Provides temporary assistance with transportation to essential medical and behavioral health appointments while transitioning to community-based transportation resources (e.g., public transportation resources, PT-1 forms, etc.).

6. Coordinates with other providers and collaterals to navigate the benefit/entitlement system, including managing insurance authorizations.

7. Directly provides, or helps the client and his/her family access, education and/or educational materials on mental health and substance use disorders and treatment.

8. Participates in discharge planning from CSP. The CSP worker will update the crisis prevention plan and develop a written aftercare plan. Discharge from the CSP program will occur in consultation with the client and referral source when discharge criteria are met.

9. Ensures that all required documentation is complete in a timely manner.

10. Ensures that all billing documentation is complete in a timely manner.

11. Other related duties as assigned.

Listens and gets clarification, responds well to questions and demonstrates group presentation skills.
Writes clearly and informatively. Working knowledge and use of Microsoft Outlook (email/calendar), Microsoft Word and Excel computer software. Ability to respond to common inquiries or complaints from consumers, regulatory agencies, or other service providers. Ability to define problems, collect data, establish facts and draw valid conclusions.

Bachelor's Degree in psychology, social work or related human services field preferred, but not required.
In lieu of a bachelor?s degree, must have one to three years training or related experience in the areas of mental health and/or addiction/recovery. Experience delivering community based services is a plus.

Certificates, Licenses, Registrations, LADC/CADC preferred.

Demonstrates good boundaries regarding confidentiality and personal relationships, while at the same time be able to share personal knowledge about recovering from mental illness and/or substance use, as applicable. Demonstrates the ability to evaluate what is needed by each individual and adjust approach accordingly. Have in-depth knowledge of local resources. Experience with accessing resources and navigating mental health and/or substance abuse treatment systems a priority. Demonstrates excellent communication, documentation, time management and organizational skills.

Days Scheduled Hours 40 hours, full time.
Physical Requirements

Must be able and willing to transport persons served in personal vehicle. As such, must have a valid driver's license, reliable vehicle, and ability to satisfy LHBS approved driver policy. Travel and an ability to meet persons served in a variety of outreach settings is required.